Newsletter | March 28, 2012

03.28.12 -- The Secret To Selecting An RMM; Here Is A Solution To Your Public Cloud Dilemma

\| Networking, VoIP & Managed Services Edition	Forward to a Friend
In This Issue:
The Secret To Selecting An RMM Here Is A Solution To Your Public Cloud Dilemma How To Use Surveys To Increase Customer Satisfaction	IT Skills Gaps Are Real (And Really Affecting Business) Community Food Bank Opens Its Lines Of Communications With VoIP Deploying Cloud-Based Telephony Applications Just Got Cheaper

The Secret To Selecting An RMM
By Jay McCall, networking & managed services editor
Dave Sobel has more than 10 years experience as a managed services provider. Most recently, Sobel was CEO of Evolve Technologies, a managed services provider based in Fairfax, Virginia.
Full article...

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Here Is A Solution To Your Public Cloud Dilemma By Citrix Systems The industry is clearly moving from the "PC era" to the "cloud era." Enterprise organizations are assessing the needs of their users and applications with an eye on the cloud. *Learn more...*

How To Use Surveys To Increase Customer Satisfaction By Autotask Most service providers believe they're doing a good job for their clients, until the clients stop doing business with them. If you've ever been blind-sided by a long-term customer leaving you for a competitor or had a promising new account mysteriously drift away after just one or two engagements, you already know the importance of getting timely, actionable feedback on your products and services. *Learn more...*

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	Learn how to leverage Managed Workplace 2012 to help identify business opportunities, deliver high-quality IT services and extend and enhance your offering. Join us for a free online seminar, learn about Mobile Device Management, NOC and Help Desk Services and more. Register today!

	IT Skills Gaps Are Real (And Really Affecting Business) By Amy Carrado, director of market research, CompTIA The greatest areas of concern for gaps in IT skills are again related to several core IT areas. *Full article...*

Community Food Bank Opens Its Lines Of Communications With VoIP By snom technology AG As a specialist in small to midsize business technology integration, David Moran of Oklahoma City, OK, based commercial IT provider Quo Vadimus LLC is well aware non-profit organizations usually have a similar set of needs as their for-profit counterparts – cost efficiency and operational simplicity are paramount, while functionality and the flexibility to grow are closely behind. *Learn more...*

News

Deploying Cloud-Based Telephony Applications Just Got Cheaper

Aculab, a provider of computer telephony products, is to pass infrastructure and service provision savings onto customers.
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Zscaler Launches Pinnacle Partner Program

Zscaler, The Cloud Security Company, recently announced the new Pinnacle Program, which enables VARs to expand their businesses by offering the premium and most comprehensive cloud-based Secure Web Gateway services.
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Lumension Partners With Odyssey Software To Deliver Secure MDM

In the 2012 State of the Endpoint report by Ponemon Institute, 66% of IT reports their networks are not more secure than one year ago, and looking to 2012, risk imposed by mobile devices on the network is their greatest concern.
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Avecto Integration With McAfee ePolicy Orchestrator Platform Consolidates Endpoint Security And Privilege Management

Avecto recently released further details of the integration of McAfee ePolicy Orchestrator (McAfee ePO) software with Avecto Privilege Guard 3.0.
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Webroot Revolutionizes Endpoint Security With The Fastest, Lightest, Easiest-To-Manage Protection

The security landscape has changed and traditional signature-based software can't keep up. A recent study of IT decision makers found an overwhelming 95% experienced an endpoint-based attack last year.
Read more...