Datasheet: Versitec Service And SupportSource: Cranel Imaging
Versitec is focused on delivering unparalleled service and support solutions for business IT equipment; specializing in solutions for Enterprise Content Management, storage, data center and peripheral business equipment.
With more than 20 years of experience and a dedication to understand your unique business needs, we bring unsurpassed service and expertise.
- Account management – We help you determine the most effective service coverage for your equipment.
- Contract management – We consolidate warranty uplifts into one service solution to fit your needs. You will experience a simplified billing process, predictable cash flow and consistent protection for your equipment.
- Vendor consolidation – We align your business needs with the best providers in the industry, eliminating redundancy in services while ensuring the individual delivering on site service is qualified and prepared to handle your service requirements.
- Call management – When you utilize our toll-free, award-winning Customer Support Center, you are greeted immediately and your problem is addressed with minimal wait time and no phone tree. Staffed by trained engineers, each case is reviewed to ensure the service we provide meets high standards; no case is closed until you say the problem is resolved.
- Service Management Portal – Review details of your service contracts, renewal deadlines and service cases online.
- Depot Repair Center – Our large inventory of refurbished equipment and spare parts has a wide variety of products to fit your needs and budget.
- Product Life Cycle Management – From acquisition to end-of-life transition, we help you manage your infrastructure to reduce or eliminate downtime. We offer programs that allow your organization to scale for oneoff or unique projects, utilize existing equipment, dispense with outdated equipment, and deploy equipment in a distributed office environment over a geographic disperse area.