Newsletter | September 19, 2013

09.19.13 -- A Checklist For Your Managed Services Portfolio

Business Solutions Newsletter

In This Issue:


Rochester Police Department Cuts Crime By 80% With Help From Serverless Computing
Reducing criminal activity is a top priority for the city’s mayor and the Rochester Police Department. These leaders have taken a stand against crime and prioritized a significant amount of time, money, manpower, and technology to reduce crime, protect residents, and increase business opportunities within the city limits.
Learn more...

Sponsor

Scaling Managed Services With A Third-Party NOC Partnership

Scaling Managed Services With A Third-Party NOC Partnership

Third-party NOC services are the means by which managed services providers (MSPs) can deliver a foundation of services to their customers at fixed, known, and predictable costs; gain access to new technologies and support resources; and grow business without tremendous capital investment. Through third-party network operation center (NOC) partnerships, MSPs achieve an accelerated time to value, lower development costs, access to extensive research and operational experience, access to scalable infrastructure and expert resources, and faster returns on investment. Learn more.

CIT Builds A Strong Managed Services Foundation With Automation Platform
Computer Integration Technologies (CIT) is a comprehensive IT services firm with an impressive portfolio of offerings — from application training, to hardware products and services, to software development, and more.
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Recruiting 101: Establish A Process To Hire Right The First Time
Recruiting is an essential process to build the infrastructure of your business — both in employee numbers and by building your organizational culture through the people you hire. By planning out the recruiting and hiring process, you will have much greater success finding the right candidates the first time around.
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Sponsor

Even your smallest customer can be a profitable one with AVG CloudCare, the free cloud-based platform with pay-as-you-go services.

Introducing new AVG Online Backup Beta—giving you the power to profitably enhance customer security, efficiency and backup, while using remote management tools to drive costs down.

Get started today!

MSP Easily And Profitably Fulfills Role As The IT Service Department For SMBs
Small business owners and managers frequently find they have to be a “jack of all trades” when it comes to getting through a day at work. But some tasks are easier to figure out (or bluff your way through) than others, and unless one has a knack for information technology, keeping a computer network functioning at an optimal level definitely falls on the more difficult end of the spectrum.
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Evolving Your IT Services Offering In A Modern Mobile World
In this article, you’ll see how cutting-edge IT service providers are charting a course in the new world of mobility-driven IT services to meet the mobile device management needs of their clients through service and solution-oriented best practices.
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Executive Commentary

A Checklist For Your Managed Services Portfolio
By Dave Sobel

The more MSPs can monitor and manage, the more vital they become to customers’ operations — and far less likely to be displaced by a competing provider, as the MSP is able to show a considerable distinctiveness from the competitor.
Full article...

Executive Commentary

Is The "Break-Fix" Model Still Viable?
By Justin Crotty

Technology breaks. It’s a reality we all face. Justin Crotty, senior VP and GM of NetEnrich points out that how a solutions provider chooses to manage the breaks is what separates the good from the great.
Full article...

Executive Commentary

Frankensteining POS Can Create A Monster
By Kris Harris

Kris Harris of POS Nation provides some ideas to help you encourage your customers not to cut corners and to understand the importance of properly integrating POS with other components.
Full article...

Executive Commentary

4 Steps To Transitioning From Break-Fix To MSP
By Dave Sobel

Solution providers are drawn to the managed services model. The allure of recurring revenue is strong — besides helping to stabilize cash flow and service delivery costs, it shifts the relationship between solutions providers and their clients from being adversarial to one where both parties have similar business goals.
Full article...

White Paper

The Emergence And Implications Of EMV

Chip-based payments have been discussed in the U.S. for nearly 20 years, but only recently has a push been made to create and implement a standard. This push has caused some confusion among payment solution providers and consumers who are beginning to wonder how EMV works and what value it provides.
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Shows And Events

OKI Game Changer Tour 2013
September 24, 2013 | Charlotte, NC

GFI Partner Summit
September 23 and 24, 2013 | Las Vegas, NV

Channel Transitions
October 7, 2013 | Philadelphia, PA

N-able Summit
October 23 to 25, 2013 | Scottsdale, AZ

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