One of the most popular recurring revenue sources MSPs can offer is RMM (remote monitoring and management). For SMBs with limited IT resources, this is a win-win for both parties. Yet, there is a critical mistake some MSPs make regarding RMM that can seriously hurt their customer’s likelihood of renewing their service contract.
Do you know what that mistake is? I’ll give you a hint: It has nothing to do with how much you’re charging per month or the length of your managed services contract. Also, it has nothing to do with which brand of RMM solution you’re using. In fact, it has a lot more to do with your PSA (professional service automation) tool. If you still haven’t figured it out, check out the following two-minute video blog to find out.