Improve customer service and empower end-customers with the new MSP-optimized version of SolarWinds Web Help Desk. Help Desk Manager is suitable for any department with ticketing and request management needs and is available at a price any department can afford. From small to large implementations, Help Desk Manager can scale to meet requirements as you grow. Learn more.
There are many benefits for both you and your clients by bringing vendor management into your professional services stack. For your business, you can control the scheduling of outside IT projects, meaning no more surprise calls about the new T1 line going in.
Margins for most service providers are razor thin. Many are asking: How can we add new, breakthrough value to customers? What new sources of revenue can we tap? Many are turning to managed services. In doing so, they are generating new, recurring revenue from services that complement their core business and add significant value to customers. It’s a win-win strategy.
Practically everyone has been taking their mobile phones to work since they infiltrated our lives a few decades ago. Initially they stayed in our coat pockets or bags, or rested quietly on our desks, but they’ve since evolved beyond a means for simple voice or text conversations. Back then our mobile phones were personal and not for work. But as the devices themselves have changed, times have changed as well.
Channel Transitions, powered by Business Solutions Magazine, is a one-day education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the "as-a-Service" model. The event will feature real-world, nuts-and-bolts, headaches-and-heartaches discussions and success stories on the transition.