Case Study | April 4, 2013

Accel Takes MSP Automation To The Next Level With N-able

Source: Solarwinds N-able
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With more than 600 small-to-midsize business (SMB) customers across the Antwerp region of Belgium, Accel Computer Service is a managed service provider (MSP) at the top of its game in a competitive market. The 40-person firm has found that the secret to success lies in automation, and to get the job done, Accel looks no further than N-able Technologies®, the global leader in remote monitoring and management (RMM) automation technology.

Managing Director Marc De Swaef founded Accel in 1992, and has transformed his IT services firm in recent years to focus on selling solutions instead of products. To best support that business model, in mid-2011 the company adopted N-able’s N-central®, the #1 RMM and MSP service automation platform, and in less than a year’s time, it now has more than 4,000 customer devices under management.

According to Wim Lamot, technical manager, Accel’s fast-paced growth stems from the MSP’s ability to stay ahead of the curve by making automation an increasingly central part of the way it delivers managed services. With the powerful new Automation Manager in the N-central 9.0 release, Accel technicians can automate everything from the onboarding of new customers, new users and devices; to ticket creation in Autotask and other PSA (professional service automation) software applications; to self-healing actions; software removal; third-party patching; and the implementation of backup, endpoint security and other value-added services across the network.

The results have been dramatic. Before teaming with N-able and leveraging N-central, Lamot said onboarding was a labor-intensive process that could take up to 20 minutes for a single device. Now, using N-central 9.0, it’s all done with a single click.

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