Case Study: Accord Technologies Managed Services Take Customer Service To The Next LevelSource: Kaseya
Accord is a Perth-based IT solutions provider with a large customer base in Western Australia, servicing more than 6000 end points. Accord also looks after customers across the east coast and overseas in South Africa and the Middle East. Accord's client list encompasses small to medium sized businesses as well as large enterprises, with a particularly strong focus in the education sector.
Although Accord had been closely watching the shift to IT automation for a while, it wasn't until the company's merger with Crox Development in January 2008 that finally triggered the transformation of its business model from a traditional break / fix approach to managed services.
Accord's Director of Corporate Services, Tim Brewer, says Crox Development brought the drive for managed services into the business. Accord was keen to leverage the combined expertise to build on the way business has been done for the last twelve years.
"We recognised that managed services are the best way to stay ahead of the fast moving IT industry," explains Tim Brewer.
"Managed services now provide us with a predictable monthly recurring revenue stream and has improved our service delivery to our customers," Tim Brewer said. "We are also able to expand our business without having to hire as many additional staff due to the improved efficiency generated by the Kaseya platform."