The Greater New York Councils, Boy Scouts of America (GNYC) serves all five boroughs of New York City. It also owns and operates the Ten Mile River Scout Camps located in the Sullivan County Catskills in New York State.
GNYC's mission is to serve society by helping to instill positive values in young people, and in other ways to prepare them to make ethical choices during their lifetime and to achieve their full potential. It operates under this mission as it attempts to achieve its vision to be recognized in the five boroughs of New York City and throughout the Scouting organization as the premier agency meeting the needs of urban youth.
As a non-profit, GNYC has to be extremely prudent about all expenses. One area the organization believed it could cut costs was on its phone bill. With personnel located at its headquarters in the Empire State Building and at its Ten Mile River Scout Camps, as well as at two smaller camps in Staten Island and Alpine, New Jersey, GNYC was spending large amounts of money just to place calls between its own employees, in addition to the costs of communicating with people outside the organization. The organization also spent a substantial amount annually for support of its antiquated phone system.
After conducting some preliminary research, GNYC realized it could cut its telecommunications costs significantly by updating its phone system to a more modern solution. "We were trying to decrease the cost of our phone bill by going to a VoIP phone system," said David Tate, GNYC's CFO.