Case Study | May 23, 2012

An MSP Boosts Its ROI With A ROC Solution

Source: NetEnrich, Inc.
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Sometimes partnership exceeds your expectations. For Databranch Inc., an 11-person, Olean, NY-based managed service provider (MSP) to small- and medium-sized businesses (SMBs), collaborating with NetEnrich has returned a wealth of benefits.

For starters, there’s the broader remote monitoring and management (RMM) profile, stronger sales and profits, enhanced customer support and a solid return-on-investment (ROI). Databranch’s partnership with NetEnrich has also enabled the MSP to serve as its customers’ full-service trusted IT advisor.

Backed by NetEnrich’s IT operations and Small Business Services (SBS) package, Databranch now provides its customers 24 x 7 x 365 proactive IT support and the peace of mind that goes with it.

“Many of our SMB clients aren’t familiar with managed services,” says David Prince, Databranch’s owner, who founded the company in 1985. “We have built a loyal base of clients over the past 25 years by consistently delivering exceptional customer service and support.”

“With NetEnrich’s support, we are our clients’ 24 x 7 x 365 virtual IT department,” Prince says. “There’s no company within 60 miles that has our capabilities, experience and credentialed skills.”

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