Case Study | February 16, 2012

An MSP Overcomes Stagnant Sales With A New PSA Solution

Source: Autotask Corporation

Friendly Computer Services, a Florida-based MSP (managed services provider) serving the Southeastern United States, hit a flat spot in its sales cycle while simultaneously experiencing growing complexity with its business. The MSP selected a new PSA (professional services automation) tool, which includes a cloud-based end user tool for entering and tracking service tickets and collaborating on projects. By giving its clients and end users access to its new service portal, Friendly Computer Services is growing once again.

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