Announcing Help Desk Manager & N-central 9.4

We are pleased to introduce Help Desk Manager, an N-able-branded and MSP-optimized version of SolarWinds Web Help Desk.

Help Desk Manager delivers powerful, affordable help desk and ticketing management:

• E-mail to ticket to e-mail support
• Customer Portals
• Issue/problem/request ITIL alignment
• Automatic ticket assignment based on issue type, available technicians and escalation level
• Time and material billing
• Integrated knowledge base system
• Integrated survey engine
• Drag-and-drop and drill-down dashboards
• Run standalone or integrated with N-central (9.4 required)
• And more! (http://links.solarwinds.mkt5016.com/ctt?kn=7&ms=NDUzOTY3MTcS1&r=NjMzMjQ1MzMzNDAS1&b=0&j=NDAyMzU2MjUxS0&mt=1&rt=0)

New in N-central 9.4

• Usability and UI Enhancements
• Improved OS X support
• Enhanced monitoring support
• Patch manager improvements
• Bring your own Remote Control with TeamViewer! N-central now automatically discovers any exisiting installations of TeamViewer and allows you to establish a remote control session directly from the N-central UI.
• Automation Manager additions