Announcing Help Desk Manager & N-central 9.4
We are pleased to introduce Help Desk Manager, an N-able-branded and MSP-optimized version of SolarWinds Web Help Desk.
Help Desk Manager delivers powerful, affordable help desk and ticketing management:
- E-mail to ticket to e-mail support
- Customer Portals
- Issue/problem/request ITIL alignment
- Automatic ticket assignment based on issue type, available technicians and escalation level
- Time and material billing
- Integrated knowledge base system
- Integrated survey engine
- Drag-and-drop and drill-down dashboards
- Run standalone or integrated with N-central (9.4 required)
- And more! (http://links.solarwinds.mkt5016.com/ctt?kn=7&ms=NDUzOTY3MTcS1&r=NjMzMjQ1MzMzNDAS1&b=0&j=NDAyMzU2MjUxS0&mt=1&rt=0)
New in N-central 9.4
- Usability and UI Enhancements
- Improved OS X support
- Enhanced monitoring support
- Patch manager improvements
- Bring your own Remote Control with TeamViewer! N-central now automatically discovers any exisiting installations of TeamViewer and allows you to establish a remote control session directly from the N-central UI.
- Automation Manager additions
SOURCE: N-able Technologies, Inc.