News | March 22, 2014

Announcing Help Desk Manager & N-central 9.4

We are pleased to introduce Help Desk Manager, an N-able-branded and MSP-optimized version of SolarWinds Web Help Desk.

Help Desk Manager delivers powerful, affordable help desk and ticketing management:

  • E-mail to ticket to e-mail support
  • Customer Portals
  • Issue/problem/request ITIL alignment
  • Automatic ticket assignment based on issue type, available technicians and escalation level
  • Time and material billing
  • Integrated knowledge base system
  • Integrated survey engine
  • Drag-and-drop and drill-down dashboards
  • Run standalone or integrated with N-central (9.4 required)
  • And more! (http://links.solarwinds.mkt5016.com/ctt?kn=7&ms=NDUzOTY3MTcS1&r=NjMzMjQ1MzMzNDAS1&b=0&j=NDAyMzU2MjUxS0&mt=1&rt=0)

New in N-central 9.4

  • Usability and UI Enhancements
  • Improved OS X support
  • Enhanced monitoring support
  • Patch manager improvements
  • Bring your own Remote Control with TeamViewer! N-central now automatically discovers any exisiting installations of TeamViewer and allows you to establish a remote control session directly from the N-central UI.
  • Automation Manager additions

SOURCE: N-able Technologies, Inc.

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