Proven Track Record, Phenomenal Care Set Company Apart
AppRiver, a leading provider of email messaging and Web security solutions, recently announced a strategic relationship with Microsoft Corp. to offer its customers additional cloud-based services. As a Microsoft Gold Certified Partner, AppRiver is among the first resellers to bring the new Microsoft Office 365 Suite to market.
A pioneer of cloud-based services, AppRiver now protects more than 45,000 corporate customers and 6 million mailboxes worldwide qualifying it as one of the leading providers of hosted Exchange in North America. It is that record of success, along with AppRiver's over-the-top commitment to customer care, which makes the company a natural partner for Office 365 at launch.
"Office 365 is the next generation cloud productivity service from Microsoft. It brings together the best productivity solutions on the market priced per user per month," says Marco Limena, VP, Business Services, Operator Channels at Microsoft. "AppRiver's track record over the past nine years and its depth of experience in providing cloud-based services suggest that the company is well-positioned to offer Office 365. We are excited to have them join Microsoft in this new service offering."
The addition of Office 365 to its suite of hosted services will allow AppRiver to better serve the needs of its business clients, according to company CEO Michael Murdoch.
"AppRiver understands that businesses today want flexibility, they need options and they demand value for their money," Murdoch said. "That's why we are pleased to offer our customers a blended solution of Microsoft's bundled Office 365 offerings, along with our own unique, feature-enriched solutions. By working with Microsoft, we are offering customers more choices, enhanced functionality and greater overall value."
The AppRiver Office 365 bundled solutions offer a comprehensive set of features with a variety of service options to help businesses increase productivity, while saving time and money. Key benefits include:
One of the most significant features of AppRiver's Office 365 offering is Phenomenal Care – 24/7 US-based live customer support that is available to all subscribers. The Phenomenal Care program – from sales to onboarding to troubleshooting – receives consistently positive reviews, helping it recently earn the distinguished International Service Excellence Award from the Customer Service Institute of America.
"AppRiver has developed a strong competitive edge by focusing on outstanding support that is free and available 24 hours a day, every day," said Lisa Carter, president of SpartanTec. "That is especially important for the small and medium-sized businesses for which IT is not a core competency."
Office 365 will be available to AppRiver customers in July 2011. Companies wishing to deploy the service should contact AppRiver at firstname.lastname@example.org. Pricing is affected by a client's configuration, but in its simplest form is per user, per month.
AppRiver is a Software-as-a-Service (SaaS) provider offering award-winning email and Web security solutions to businesses of all sizes. Understanding the need to protect networks from today's increasingly complex IT threats, AppRiver offers businesses a comprehensive, yet affordable subscription-based solution that incorporates the latest spam and virus protection, email encryption and Web security on the market. In addition, the company provides a complete managed service for Microsoft Exchange, as well as a bundled Office 365 solution. Since its inception, AppRiver has sustained an impressive 93% customer retention rate while growing its customer base to more than 45,000 companies and over 6 million mailboxes worldwide. The company is led by an Ernst & Young Florida Entrepreneur of the Year award winner, and has been identified as a Top 20 Cloud Security Vendor in 2011 by Everything Channel's CRN magazine. For more information, visit www.appriver.com.