AutotaskSource: Autotask Corporation
Autotask Pro is the all-in-one web-based Professional Services Automation (PSA) software designed to help MSPs and IT Service providers to run their businesses better, more efficiently, and more profitably.
How does this help? By eliminating duplicate data entry; by automating many functions; and by giving you complete visibility into what's due, what's billable, who's got free time, what needs to be scheduled, which clients are profitable, how long specific tasks are taking; and by giving you the answers to virtually any question about your business.
Everything you need is included
Autotask is built with multiple integrated modules - including service desk, project management, CRM, Contract Administration, time tracking, billing, reporting and business analytics -- that all run off the same database, and are accessible from a single screen. The base package of the software also includes Expense Management, Quote Management, and real-time integration with Microsoft Outlook for e-mails, MSWord for mail merges, and MS Excel for easy importing and exporting of your data the way you want it.