Autotask Survey: Why You Should Offer Endpoint Security Services

By Christine Kern, contributing writer

An Autotask study found endpoint expansion is now the top services driving revenue, coming in ahead of backup and restore and disaster recovery in the rankings. Of managed services providers (MSPs) surveyed, 55 percent say they’ve seen significant or steady endpoint growth. Furthermore, endpoint security is at the top of the list of security-related services driving revenue, ranking higher than Internet security and email security.

These findings are among those Autotask lists for managed services providers in an infographic based on the results of its Third Annual Autotask IT Benchmarking “Metrics That Matter” Survey. Cloud service delivery is also highlighted as an opportunity — 55 percent of survey respondents expect from 11 percent to 55 percent growth in client cloud adoption this year, and 80 percent of those surveyed report relying on cloud delivery to manage and secure that growing number of endpoints

Patrick Burns, VP of product management at Autotask, states in a release: “Based on the results of this year’s survey, it’s clear that services providers realize the critical need to prioritize how they manage and secure endpoints. This is a significant revenue opportunity for them. By ensuring networks of communication are running smoothly, ITSPs will also be in a position to play a more strategic, trusted role with end-clients.”

Another significant report finding is an increase in managed services renewal rates. Autotask says the top three reasons are the demand for managed services, improved customer service levels, and the demand for cloud-based services. The study also found MSPs’ top three hiring categories are service desk (65 percent), sales (32 percent), and projects (23 percent).

Autotask also found another significant opportunity for MSPs — eliminating leaks in billable hours. Of those surveyed, 52 percent admit to losing 25 hours per week on manual tasks, multiple databases, and on-premises systems. Also, the survey revealed 26 percent of IT services providers aren’t looking for tools that would automate or increase customer satisfaction — and 20 percent are not offering consulting or managed services.

Click here to access the ebook with findings from the Third Annual Autotask IT Benchmarking “Metrics That Matter” Survey, as well as actionable insights, questions for client reviews, and additional resources.