News | August 14, 2013

Autotask Makes Tracking Business Operations Easier With New Performance Dashboards

Real-time Intelligence Helps Users Better Understand Where Profits are Coming From and What’s Driving their Business

Autotask Corporation, the world’s leading provider of hosted IT business management software, recently announced the launch of new Performance Dashboards that give IT Solution Providers clearer insight into their business operations, allowing them to more efficiently manage their employees and profitably run their businesses.

“For years, we had questions that we simply could not answer about our operations because we didn’t know how to best access or use the information stored in our database,” said Daniel Moshe, CEO of Tech Guru. “Autotask’s Performance Dashboards provide us with valuable insights that will undoubtedly lead to improved service delivery through better capacity management, leading to happier clients and stronger profits.”

Autotask’s Performance Dashboards provide:

  • More than 50 pre-configured, customizable, easy-to-read charts that can display thousands of data points to help executives make better, fact-based decisions about their business.
  • Instant access into company data, such as workforce efficiency statistics, customer satisfaction ratings, service level compliance and financial performance. The Dashboards allow users to filter the data, see changes over time and quickly identify trends and patterns that affect their businesses. 
  • An at-a-glance view of employee productivity, sales opportunities and market trends that allows executives to improve the efficiency of their daily operations.

“Our singular focus is to provide our global clients with the tools and insight they need to improve their business operations and deliver measurable results for their clients,” said Patrick Burns, vice president of product management, Autotask. “The new Performance Dashboards unlock valuable information from our customers’ Autotask systems and allow them to utilize data more effectively than ever before, significantly improving their efficiency, accountability and profitability.”

Performance Dashboards are currently available to support Service Desk Operations and Sales and Opportunity Management.  Additional Dashboards, planned for release later this year, include Client Reporting, Financial Management and Project Portfolio Management.

To learn more or schedule an online demonstration, visit www.autotask.com/dashboards.

Autotask Community Live 2013:  Barcelona, Spain
Autotask will host its first international Autotask Community Live! event Oct. 16 – 18, 2013 in Barcelona, Spain. Register now and join the conversation on Twitter - #CommLive via @Autotask.

About Autotask
Autotask Corporation provides the world’s leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information, visit www.autotask.com.

SOURCE: Autotask Corporation

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