In the Jan 2013 issue of Business Solutions magazine, we reviewed seven RMM platforms. In the time since, a lot has changed. To keep you up-to-date, we’ve reached out to each vendor to obtain updates on their products. Remote Technology Management (RTM), an MSP based in the Boston area and headed up by CEO Eric Brown, performed the original testing over a four-week period. Brown, along with his team of technology consultants, tested seven RMM tools and shared feedback on the highlights and lowlights of each one. To view the original product test results, which compares all seven RMM products, click here.
Since Jan 2013, what are the most significant changes to your RMM platform?
Which mobile platforms do you support for monitoring? OS X, iOS, and Android devices
Any changes to your pricing structure since Jan 2013? In Q4 2013, AVG updated RMM pricing to a straight forward ‘per device’ & ‘per server model’. That is to say the MSP only pays for the number of servers and devices they manage regardless of their locations and customer spread. This is intended to simplify billing and provide clarity for the MSP both in terms of expenditure & revenues.