Video | January 22, 2013

Avoid Culture Shock: Transitioning From Break/Fix To Managed Services

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Making the move from break/fix to managed services requires not only a commitment from your clients, but a commitment from your business and staff as well. Converting your clients from break/fix to managed services is only part of the transition, with the other part being the transformation of your business’s operations and changing the way your staff needs to think and work.

Download the webinar to learn how one IT solution provider converted their business operations and staff's mindset to make the move from break/fix to managed services. Find out what steps and tools they used to sell the new business model concept of managed services to their teams, converted clients to managed services, get more new clients, set compensation plans, build new business and staff processes, and much more.

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