I’ve written in the past about the need to be running efficiently to be most effective with the as-a-Service model. During a recent conversation at CompTia ChannelCon, I was reminded how important it is to not just use the right software in your managed services practice, but to have it properly configured.
Take, for instance, antivirus software. A poor choice, or one not fine-tuned, could equate to false positives (e.g. safe files being quarantined, or alerts when there isn’t really an issue). Those false positives equate to your valuable resources being tied up correcting nonexistent problems. If you’ve got all your customers on the same AV platform, the problem could be an exponentially greater threat to your resources.
This might seem like a small thing, but when it comes to successful MSP practices, it’s all those little things that add up. It’s the refinement of processes and systems, and dedication to efficiencies that mean the difference between break even and life-changing profits. If you're heading down the path to offering managed services, make sure you're dedicating the time and resources internally to get things right the first time. Rushing in could cost you money and heartache.