Case Study | May 21, 2012

Axios IT Improves Client Service And Maximizes Profit Through Network Monitoring And Business Automation

Source: Quest Software/PacketTrap
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To become a strategic IT partner for his clients, Wade Kirkham works with companies to implement a predictable pricing structure that incorporates various network services and IT consulting. In most cases, the investment is far less than hiring a full-time IT professional. But Kirkham says that this model only works if he has full visibility into a client’s environment and the ability to manage a company’s IT infrastructure from a central location.

“I ended my search for a RMM tool once I deployed PacketTrap MSP,” said Wade Kirkham, president, Axios Information Technologies. “The solution is easy to use and intuitive.”

PacketTrap MSP has lessened the burden by simplifying common business processes through integration with a professional service automation (PSA) solution. PSA tools, such as Autotask service management that Axios has deployed, enable MSPs to track technician time, generate bills and invoices and report on service activity. The most important benefi t: Kirkham can more easily track work for each client and apply to the client’s monthly IT service contract. It also arms him with detailed information about services delivered when discussing contract changes.

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