Brochure | January 30, 2012

Brochure: Co-Managed Direct

Source: Tigerpaw Software, Inc.

Looking for an easy way to track what your subcontractors and co-managed technicians are doing? Tigerpaw’s Co- Managed Direct Portal provides the tools to manage a modern business model.

Providing your subcontractors access to Tigerpaw via the Co-Managed Direct eliminates the risks associated with granting them full access to the Tigerpaw desktop client. This product creates a more efficient working environment without sacrificing detailed documentation of your subcontractor’s work.

The ability to share responsibilities with a client’s internal staff has the potential to generate additional revenue sources by attracting clients who are not yet ready to replace their entire internal staff with a managed services model.

Through the Tigerpaw Co-Managed Direct Web Portal, subcontractors and co-managed technicians can open, work, and close tickets in Tigerpaw, even escalate them when the need arises.

  • Share service ticket responsibilities easily with your clients and subcontractors while maintaining the ability to restrict viewing access and protect sensitive information.
  • Quickly view summary information, enter and print time logs - all from the web portal.
  • Allow co-managed technicians to effortlessly enter time, view a history of time entries, or even display a calendar view of time entries for the day, week, or month.
  • Efficiently support needs of clients whose internal staff handle level one help needs.

To learn more, download the brochure now!

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