Brochure: Co-Managed DirectSource: Tigerpaw Software, Inc.
Looking for an easy way to track what your subcontractors and co-managed technicians are doing? Tigerpaw’s Co- Managed Direct Portal provides the tools to manage a modern business model.
Providing your subcontractors access to Tigerpaw via the Co-Managed Direct eliminates the risks associated with granting them full access to the Tigerpaw desktop client. This product creates a more efficient working environment without sacrificing detailed documentation of your subcontractor’s work.
The ability to share responsibilities with a client’s internal staff has the potential to generate additional revenue sources by attracting clients who are not yet ready to replace their entire internal staff with a managed services model.
Through the Tigerpaw Co-Managed Direct Web Portal, subcontractors and co-managed technicians can open, work, and close tickets in Tigerpaw, even escalate them when the need arises.
- Share service ticket responsibilities easily with your clients and subcontractors while maintaining the ability to restrict viewing access and protect sensitive information.
- Quickly view summary information, enter and print time logs - all from the web portal.
- Allow co-managed technicians to effortlessly enter time, view a history of time entries, or even display a calendar view of time entries for the day, week, or month.
- Efficiently support needs of clients whose internal staff handle level one help needs.
To learn more, download the brochure now!