Build A Flexible Platform For Critical Business Applications

This case study takes a look at how an ACM (adaptive case management) implementation enables one financial institution to centralize processes and document control, thus ensuring both contract and cost management.

The CTCB Central Managed Services department handles thousands of projects centrally for various lines of businesses in the company, including central billing, outsourcing vendor management, and all marketing activities and contracts.

A software-based solution to meet CTCB's current and future needs for documents, vendor management and storage required not only integrated process management capabilities but also a comprehensive and flexible platform to seamlessly integrate various existing "island" systems.

A Papyrus adaptive case management implementation was selected to achieve a primary goal of efficient control and management of outsourcing contracts and marketing activities, as well as vendor costs. Access This Content To Read This Case Study In Its Entirety