Magazine Article | December 28, 2010

Business Solutions Best Channel Vendors 2011

Best Channel Vendors 2011
Best Channel Vendors 2011

Click on any category below to see the list of Best Channel Vendors for that technology. For details on the methodology behind this survey, click here.

Data Collection & Mobility Managed Services Point Of Sale Hardware
Data Collection Media Mobile Computing Point Of Sale Software
ECM Hardware Network Security Power Protection
ECM Software Networking Storage
General Computing Payment Processing Wireless Networking
Labeling Software Physical Security VoIP

Sponsored by:

SATO

DATA COLLECTION AND MOBILITY
Datamax-O'Neil
www.datamaxoneil.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "There's no other manufacturer that delivers reliable products like Datamax-O'Neil. We love them. Even more importantly, our customers love them."

SATOSATO America
www.satoamerica.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "SATO provides reliable hardware and exceptional service. They are able to deliver print engines within a few days."

SATO is a pioneer in the automatic identification and data collection (AIDC) industry and the inventor of the world's first electronic thermal transfer barcode printer. SATO's leadership continues with their well-rounded offerings of industrial and desktop barcode printers/RFID encoders, compact & portable printers, retail & healthcare printers, printer supplies, integration solutions, and OEM print engines.

SATO's Prestige Partner Program provides a framework of business for growth and profit with SATO America products, services, and solutions. The program is a tiered solution for the complexities of business today, yet will afford your company a wider range of product and solution availability than most other industry programs.

Additional links:
Prestige Partner Program
SATO Products

Zebra Technologies
www.zebra.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "Zebra has been excellent in working with us on all aspects of our business from partnership opportunities to supplying leads."

MOBILE COMPUTING
Datalogic Scanning
www.scanning.datalogic.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "Datalogic has been a great addition to our product line as almost all products are available to the U.S. government because they are made in GSA-compliant countries."
LXE 
www.lxe.com
Top 2 Categories: (1) Service/Support, (2) Product Reliability
VAR Comment: "LXE provides a customer experience that is unmatched by big OEMs. They have products that are high quality and still cost-effective."
Psion Teklogix
www.psionteklogix.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "I visit and set up a lot of on-site meetings with my customers. It's always nice to have a Psion account rep and technical consultant meet me at my meetings with my customers."
Unitech North America
www.ute.com
Top 2 Categories: (1) Channel Friendly, (2) Adequate VAR Margins
VAR Comment: "Unitech has been fantastic to work with over the years. They treat us like we're their top priority and go to great lengths to create unique promotions that stand out from the competition."

DATA COLLECTION MEDIA
DNP - The Dai Nippon Printing Group
www.dnpribbons.com
Top 2 Categories: (1) Service/Support, (2) Product Reliability
VAR Comment: "DNP is extremely responsive to our needs, with 99% of our orders shipping the same or next business day. Their customer service team is always friendly and very helpful."
IIMAK
www.iimak.com
Top 2 Categories: (1) Service/Support, (2) Product Innovation
VAR Comment: "IIMAK is one of the best vendors we've ever worked with. The service they provide is beyond exceptional."

LABELING SOFTWARE
Niceware
www.nicewareintl.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "Niceware continues to impress us with their commitment to continual improvement in both product features and reliability."
Seagull Scientific
www.seagullscientific.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "Seagull Scientific has the most helpful and knowledgeable support staff of any vendor we do business with."

ECM HARDWARE
Fujitsu Computer Products
www.fujitsu.com/us
Top 2 Categories: (1) Product Innovation, (2) Product Reliability
VAR Comment: "Fujitsu's products are well-positioned to meet the spectrum of capture requirements and competitively priced to meet current economic conditions."
Canon USA
www.canonusa.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "Canon is the best vendor we've worked with in all the years of being a VAR."
Eastman Kodak, Document Imaging
www.kodak.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "Kodak's support is top-notch. Their product quality and feature set are unmatched."

ECM SOFTWARE
Cabinet NG
www.cabinetng.com
Top 2 Categories:  (1) Channel Friendly, (2) Service/Support
VAR Comment: "Cabinet NG is by far the best company I have worked with in over 14 years of being an imaging-related VAR. If we had signed with them out of the gate I'd probably still have my original hair color."
Computhink 
www.computhink.com
Top 2 Categories: (1) Channel Friendly, (2) Service/Support
VAR Comment: "Computhink is always available to help in any way. They are the only channel partner that gives us leads regularly."
DocuWare
www.docuware.com
Top 2 Categories: (1) Channel Program, (2) Product Features
VAR Comment: "DocuWare is easy to work with, and their products speak for themselves with our customers. It makes selling their product a snap. Customers really appreciate when a DocuWare rep is present at our demos."
Hyland Software
www.onbase.com
Top 2 Categories: (1) Product Features, (2) Service/Support
VAR Comment:  "Hyland has an outstanding product, commitment to continuous improvement, and a great support team for sales and product support. They are more selective in who they select as partners, but they support their channel significantly."

GENERAL COMPUTING
Intel Corp
www.intel.com
Top 2 Categories:  (1) Product Reliability, (2) Product Features
VAR Comment: "Intel is way ahead of the curve. They understand the channel inside and out. Great margins, great support, and business opportunities."
Hewlett-Packard
www.hp.com
Top 2 Categories: (1) Product Features, (2) Product Innovation
VAR Comment: "HP offers product line-specific account executives for ongoing training and support, plus their communications are good."
Samsung
www.samsung.com/us/business
Top 2 Categories: (1) Product Innovation, (2) Product Features
VAR Comment: "Samsung is always surprising me with new products, new capabilities."

MANAGED SERVICES
ConnectWise
www.connectwise.com
Top 2 Categories: (1) Product Features, (2) Channel Friendly
VAR Comment: "They truly ‘get' our business and the environments that we live in."
Autotask 
www.autotask.com
Top 2 Categories: (1) Product Reliability, (2) Product Features
VAR Comment: "They are very supportive of partners and offer a very useful tool."
Zenith Infotech 
www.zenithinfotech.com
Top 2 Categories: (1) Adequate VAR Margins, (2) Channel Friendly
VAR Comment: "Zenith Infotech has helped me expand my company more than 200% since we started using their NOC services. I can do more with fewer techs and keep my techs out in the field solving on-site issues."
CharTec
www.chartec.net
Top 2 Categories: (1) Channel Friendly, (2) Product Features
VAR Comment: "CharTec really helped me improve my managed services offering and my selling strategy. CharTec Academy was an excellent combination of coaching, practical information, and support."

NETWORK SECURITY
Barracuda Networks
www.barracuda.com
Top 2 Categories: (1) Channel Friendly, (2) Product Innovation
VAR Comment: "Barracuda Networks are my friends as of late, especially since products for evaluation are easy to get and use. "
Kaspersky Lab
www.kaspersky.com
Top 2 Categories: (1) Product Innovation, (2) Channel Friendly
VAR Comment: "Kaspersky works diligently to stay ahead of the curve when it comes to security."
SonicWALL
www.sonicwall.com
Top 2 Categories: (1) Product Reliability, (2) Product Features
VAR Comment: "SonicWall is always finding ways to promote our business and save us money."
Juniper Networks
www.junipernetworks.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "Juniper has excellent support, and products have great features."
Symantec 
www.symantec.com
Top 2 Categories: (1) Product Features, (2) Channel Friendly
VAR Comment: "Symantec offers features other vendors just don't have."

NETWORKING
NETGEAR
www.netgear.com
Top 2 Categories: (1) Product Features, (2) Channel Friendly
VAR Comment: "NETGEAR products perform as advertised and are reliable. Their UTM and STM products have proven especially productive."
Hewlett-Packard 
www.hp.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "HP provides us with good networking support and has a dedicated rep we can contact for detailed information if needed. They also provide a large range of products to choose from."
D-Link
www.dlink.com
Top 2 Categories: (1) Channel Friendly, (2) Product Features 
VAR Comment: "Solid, affordable, and they understand the channel."
Cisco 
www.cisco.com
Top 2 Categories: (1) Product Reliability, (2) Product Features
VAR Comment: "Cisco is the best vendor I work with — period. Lots of local support on both sales and tech, as well as training."

WIRELESS NETWORKING
NETGEAR
www.netgear.com
Top 2 Categories: (1) Product Reliability, (2) Channel Friendly
VAR Comment: "There is just one word: reliable."
Linksys by Cisco
www.cisco.com
Top 2 Categories: (1) Product Reliability, (2) Service/Support
VAR Comment: "Linksys/Cisco are top-rate and strive to underpromise and overdeliver."
Motorola
www.motorola.com
Top 2 Categories: (1) Product Reliability, (2) Product Innovation
VAR Comment: "Not only are they always trying something new, they don't put it out there until it works."
Cisco 
www.cisco.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "They make reliable products, and they are always there to support our business."

PAYMENT PROCESSING
Datacap Systems
www.datacapsystems.com
Top 2 Categories: (1) Product Innovation, (2) Product Reliability
VAR Comment: "Datacap Systems truly is a leader in the industry. Their commitment to the POS channel is unmatched."
Element Payment Services
www.elementps.com
Top 2 Categories: (1) Channel Friendly, (2) Service/Support
VAR Comment: "Element Payment Services has been great. The price is right, and the quality and ease of their service is unparalleled in my experience."
Merchant Warehouse
www.merchantwarehouse.com
Top 2 Categories: (1) Channel Friendly, (2) Product Reliability
VAR Comment: "Merchant Warehouse has the best partner program and residual sharing. I learned the hard way that not everyone shares revenue the same way. These guys split it down the middle."
Mercury Payment Systems
www.mercurypay.com
Top 2 Categories: (1) Service/Support, (2) Product Reliability
VAR Comment: "Mercury is a valuable partner to have on our side. Their tech support is outstanding and very knowledgeable. They certainly are a full-service credit processor out to help not only the VAR but also the end user!"
Sterling Payment Technologies
www.sterlingpayment.com
Top 2 Categories: (1) Channel Friendly, (2) Product Reliability
VAR Comment: "Sterling's staff has always bent over backward to see that our customers are satisfied with their service. We have always got fast turnaround on any question."

PHYSICAL SECURITY
Accu-Time Systems
www.accu-time.com
Top 2 Categories: (1) Service/Support, (2) Product Reliability
VAR Comment: "Accu-Time has always been great when it comes to reliability of their products. During the rare times we do have problems, their support is second to none."
AXIS Communications
www.axis.com
Top 2 Categories: (1) Product Innovation, (2) Product Reliability
VAR Comment: "AXIS is a fantastic vendor partner, with their education of resellers, innovation of products, product depth, and support of the channel."
HID Global
www.hidglobal.com
Top 2 Categories: (1) Product Innovation, (2) Product Reliability
VAR Comment: "HID is a market leader. The breadth of their product line means we always have a solution for every customer need."
i3DVR
www.i3dvr.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "i3DVR will always go out of their way to find a solution to a customer's problem or custom request. Even their CEO will get involved and make sure the special request is satisfied."
Zebra Technologies 
www.zebra.com
Top 2 Categories: (1) Product Features, (2) Product Innovation
VAR Comment: "Zebra is a great partner to have. Their knowledge of markets like healthcare and government help us win more business."

POINT OF SALE HARDWARE
CRS 
www.crs-usa.com
Top 2 Categories: (1) Service/Support, (2) Channel Friendly
VAR Comment: "CRS is simply the best in every aspect. Their support is excellent, and their service is always efficient and friendly. Their products are very reliable and priced fairly."
Elo TouchSystems  
www.elotouch.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "Elo makes reliable innovative products that fit a wide variety of our customers' needs."
Epson 
www.epson.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "We have recommended and deployed thousands of Epson receipt printers over the years, and they just plain work."
M-S Cash Drawer 
www.mscashdrawer.com
Top 2 Categories: (1) Channel Friendly, (2) Product Reliability
VAR Comment: "M-S Cash Drawer makes a great drawer at a great price. Plus, the leads they've supplied to us have translated into some big wins for us."
Posiflex
www.posiflexusa.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
VAR Comment: "Posiflex' products are durable, extremely reliable, and their technical support staff was great the few times that they were needed. Their prices are extremely competitive, and their warranties are great."
Touch Dynamic
www.touchdynamic.com
Top 2 Categories:  (1) Product Features, (2) Product Innovation
VAR Comment: "Touch Dynamic is always there to help, respond, and provide the best products with the most features at a competitive price."

POINT OF SALE SOFTWARE
Action Systems, Inc. (Restaurant Manager)
www.rmpos.com
Top 2 Categories: (1) Product Innovation, (2) Product Features
VAR Comment: "ASI has supported us with sales and technical expertise in the most unbelievable way. Their responsiveness, knowledge, and friendliness have been superb."
Aldelo Systems, Inc.
www.aldelo.com
Top 2 Categories: (1) Service/Support, (2) Product Features
VAR Comment: "Aldelo is one of the best companies that I have worked with in the last 10 years. The sale and support teams are so professional."
Specialized Business Solutions (Keystroke)
www.keystrokepos.com
Top 2 Categories: (1) Service/Support, (2) Product Features
VAR Comment: "I've sold Keystroke for 15 years and never had an unhappy customer. Support has been excellent. They continue to add features and improve the product."

POWER PROTECTION
APC Corp
www.apc.com
Top 2 Categories: (1) Product Reliability, (2) Product Features
VAR Comment: "APC has moved past the days of UPS and now offers solutions that really help me deliver to our customers."
Tripp Lite 
www.tripplite.com
Top 2 Categories: (1) Service/Support, (2) Product Reliability
VAR Comment: "If you have any problem, Tripp Lite is a call away. That shouldn't be unusual, but it is."

STORAGE
Axcient 
www.axcient.com
Top 2 Categories: (1) Service/Support, (2) Channel Friendly
VAR Comment: "Axcient has been a fantastic vendor to work with. They work to make their partners successful and have a great attitude. They listen and act on suggestions."
BlueArc Corp 
www.bluearc.com
Top 2 Categories: (1) Channel Friendly, (2) Channel Program
VAR Comment: "BlueArc has an excellent channel-friendly program with an abundance of assistance from the company. Their compensation plan is generous as well."
Seagate Technology
www.seagate.com
Top 2 Categories: (1) Service/Support, (2) Channel Friendly
VAR Comment: "Seagate has been in every system I've built since the beginning of my business, and I've yet to have one fail. I also love their five-year warranty; it makes for great resale value."
Symantec 
www.symantec.com
Top 2 Categories: (1) Channel Program, (2) Product Features
VAR Comment: "Symantec — best support and margins."
Hewlett-Packard  
www.hp.com
Top 2 Categories: (1) Product Reliability, (2) Product Innovation
VAR Comment: "HP has gone to great lengths to assist in configuring solutions, providing technical resources as well as aggressive pricing, which in turn has allowed us to experience tremendous success, especially with government and education."

VoIP
Cisco 
www.cisco.com
Top 2 Categories: (1) Service/Support, (2) Channel Friendly
VAR Comment: "Cisco is just the best."
Polycom
www.polycom.com 
Top 2 Categories: (1) Product Features, (2) Product Innovation
VAR Comment: "Polycom is great — its equipment, its training, and sales support."
PAETEC 
www.paetec.com
Top 2 Categories: (1) Service/Support, (2) Product Innovation
VAR Comment: "When you need something new and different, PAETEC is usually the one offering that option."
ShoreTel
www.shoretel.com
Top 2 Categories: (1) Service/Support, (2) Channel Friendly
VAR Comment: "ShoreTel understands the channel, and they are willing to work with their partners to grow our business."
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