Business Solutions Best Channel Vendors 2013

Best Channel Vendors 2013
Subscribe to Business Solutions magazine

Welcome to the fifth annual Best Channel Vendors special report! From September 2012 to mid-October 2012, BSM VAR subscribers were asked to participate in the Best Channel Vendors survey. We asked subscribers to rate their vendor partners on a scale of 0 (worst) to 5 (best) in seven categories. An overall average score for each vendor was determined by adding the cumulative scores of the seven categories and dividing that score by the number of VAR subscribers who rated that product.

The Best Channel Vendors winners are listed below in alphabetical order. We did not rank them according to their overall average score. One of the main purposes of this special report is to give our resellers a guide to who their peers think are Best Channel Vendors. Ranking vendors according to their overall average score would mislead readers and defeat that purpose.

For details on the methodology behind this survey, click here.

Access Control & Video Surveillance General Computing POS Hardware
Backup & Disaster Recover Labeling Software POS Software
Data Collection & Mobility Network Security Power Protection
ECM Hardware Networking PSA
ECM Software Payment Processing RMM
    VoIP
 
DATA COLLECTION & MOBILITY

Improved supply chain visibility — and related efficiency gains — along with mobile workforce empowerment have been driving technology innovation and spend among related data collection technologies in 2012. According to analysts, 2013 should see more of the same, which is good news for VARs in this space.

More than 50 vendors made up the data collection field for our survey. In general, winners scored highest in product reliability and product features — two categories VARs rank highly.

Datalogic
www.datalogic.com
Top 2 Categories: (1) Channel Friendly, (2) Channel Program
Datamax-O'Neil
www.datamax-oneil.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
Honeywell Scanning & Mobility
www.honeywell.com
Top 2 Categories: (1) Product Reliability, (2) Product Innovation
SATO America
www.satoamerica.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
Zebra Technologies
www.zebra.com
Top 2 Categories: (1) Product Features, (2) Product Reliability

LABELING SOFTWARE
Niceware
www.nicewareintl.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
Seagull Scientific
www.bartenderbarcodesoftware.com
Top 2 Categories: (1) Product Features, (2) Product Reliability

ECM HARDWARE

Out of 22 ECM hardware vendors we received feedback on this year, two stood out as best channel vendors. All ranked high in the "Product Reliability" category, but beyond that our winners also earned high scores in other key areas, including "Channel Program," "Service & Support," "Product Features," and "Product Innovation." It's also noteworthy to mention that this was a tight race — especially among the top three vendors.

In the ECM software group, we received responses for 51 vendors. The one category that our top three winners all had in common was "Service & Support," which wasn't a big surprise. Beyond that, however, you'll notice that the next highest ranking category is different for each of the winners. Depending on your needs as a reseller, you can decide which of these additional categories carries the most weight.

 

Canon U.S.A.
www.usa.canon.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
Fujitsu Computer Products
www.fujitsu.com
Top 2 Categories: (1) Product Features, (2) Product Reliability

ECM SOFTWARE
AnyDoc Software
www.anydocsoftware.com
Top 2 Categories: (1) Service & Support, (2) Product Features
Computhink
www.computhink.com
Top 2 Categories: (1) Service & Support, (2) Product Reliability
docSTAR
www.docstar.com
Top 2 Categories: (1) Service & Support, (2) Channel Program

GENERAL COMPUTING

Lenovo and Intel made the Best Channel Vendor winners' list once again, and they are joined by HP and Logitech. Unlike some of our other technologies, general computing's top categories continue to be "Product Reliability" and "Product Innovation."

For our winners in the managed services category PSA (professional services automation), "Channel Friendly" was the most important criteria our readers based their decision on, and "Product Innovation" and "Adequate Margins" were the least important. Our managed services winners' list continues on the next page with RMM (remote monitoring and management) software.

Hewlett-Packard
www.hp.com
Top 2 Categories: (1) Product Reliability, (2) Product Innovation
Intel
www.intel.com
Top 2 Categories: (1) Product Reliability, (2) Product Innovation
Lenovo
www.lenovo.com
Top 2 Categories: (1) Product Features, (2) Product Innovation
Logitech
www.logitech.com
Top 2 Categories: (1) Product Reliability, (2) Product Innovation

PSA
Autotask
www.autotask.com
Top 2 Categories: (1) Channel Friendly, (2) Product Reliability
ConnectWise
www.connectwise.com
Top 2 Categories: (1) Channel Friendly, (2) Product Features

RMM

RMM (remote monitoring and management) is a must-have software for a managed services provider. In addition to sharing the top two choices from our reader survey, we have a first-ever product review of this technology, beginning on page 48, which includes results from seven RMM software tools.

We had 51 vendors up for nomination in the categories of "Networking" and "Network Security." This year you'll find a few new names on the list as well as quite a range of top categories from which our readers based their decisions.

 

 

Level Platforms
www.levelplatforms.com
Top 2 Categories:  (1) Service & Support, (2) Product Reliability
N-able
www.n-able.com
Top 2 Categories: (1) Service & Support, (2) Channel Program

NETWORKING
Cisco
www.cisco.com
Top 2 Categories: (1) Product Features, (2)Product Reliability
NETGEAR
www.neatgear.com
Top 2 Categories: (1) Service & Support, (2)Adequate Margins
VMware
www.vmware.com
Top 2 Categories: (1) Product Features, (2) Product Innovation

NETWORK SECURITY
AVG Technologies
www.avg.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
Fortinet
www.fortinet.com
Top 2 Categories: (1) Channel Friendly, (2) Adequate Margins
Kaspersky Lab
www.kasperskylab.com
Top 2 Categories: (1) Channel Friendly, (2) Product Features
Reflexion
www.reflexion.net
Top 2 Categories: (1) Service & Support, (2) Product Reliability

ACCESS CONTROL & VIDEO SURVEILLANCE

The shift from analog- to IP-based access control and video surveillance solutions continues to be a significant trend VARs and integrators should note. As with last year's survey, we saw an increase in the number of survey takers who voted in this category — evidence that IP security adoption is on the rise. Combining the access control and video surveillance field of 118 vendors, 5 had good enough scores to place them as Best Channel Vendors. Interestingly, top categories varied among the winners.

Altronix
www.altronix.com
Top 2 Categories: (1) Channel Friendly, (2) Product Reliability
Axis Communications
www.axis.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
Digital Watchdog
www.dwcc.tv
Top 2 Categories: (1) Channel Friendly, (2) Channel Program
HID Global
www.hidglobal.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
i3 International
www.i3international.com
Top 2 Categories: (1) Channel Program, (2) Product Innovation

POWER PROTECTION
APC Corp.
www.apc.com
Top 2 Categories: (1) Service & Support, (2) Product Reliability
Tripp Lite
www.tripplite.com
Top 2 Categories: (1) Product Reliability, (2) Adequate Margins

POS HARDWARE

For VARs who work in the retail and hospitality verticals, 2012 was an interesting year. Pressure from consumer-grade devices like iPads along with increased competition from the payment processing space is forcing many VARs to reevaluate their sales strategy. This means that technologies outside of POS that appear on this survey are viable options for line card expansion.

That said, tried and true POS technologies still hold great potential for VARs. Seventy-four vendors made up the hardware field in our survey, while 55 companies rounded out the software category.

 

APG Cash Drawer
www.cashdrawer.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
CRS
www.crs-usa.com
Top 2 Categories: (1) Service & Support, (2) Channel Friendly
Epson
www.epson.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
Honeywell
www.honeywell.com
Top 2 Categories: (1) Product Features, (2) Product Reliability
M-S Cash Drawer
www.mscashdrawer.com
Top 2 Categories: (1) Channel Friendly, (2) Product Reliability
Touch Dynamic
www.touchdynamic.com
Top 2 Categories: (1) Service & Support, (2) Channel Friendly

POS SOFTWARE
Aldelo, LP
www.aldelo.com
Top 2 Categories: (1) Service & Support, (2) Product Reliability
National Computer Corp.
www.nccusa.com
Top 2 Categories: (1) Channel Friendly, (2) Adequate Margins

Specialized Business Solutions
www.keystrokepos.com
Top 2 Categories: (1) Service & Support, (2) Channel Program

Keystroke Advanced POSSBS is absolutely dedicated to the dealer channel. Our reputation is built on 25 years providing quality retail software exclusively through the dealer channel. Our top-notch support services and award winning software help independent dealers prosper and shine in the eyes of our mutual customers. Keystroke POS software offers more flexibility and custom integration capabilities than you'll find anywhere.

Keystroke Advantages
• Robust POS/IC software for retail & wholesale
• Top-rated technical and dealer support
• Generous dealer margins 50%+
• Secure integrated payment processing
• Earn higher payment residuals 50%+

Learn more at Keystroke POS Partner Program or call us at 800.359.3458!


PAYMENT PROCESSING

Last year, the trend of payment processing companies looking to partner with retail and hospitality IT VARs and software vendors continued its upward path. VARs in these markets looking to grow their recurring revenue have found payment processing to be a great revenue generator. What's been troubling for some VARs is the sheer number of companies entering this field. For instance, 68 companies were a part of this year's survey. Five had scores high enough to earn Best Channel Vendor honors.

Element Payment Services
www.elementps.com
Top 2 Categories: (1) Channel Friendly, (2) Adequate Margins
Merchant Warehouse
www.merchantwarehouse.com
Top 2 Categories: (1) Channel Friendly, (2) Product Innovation
Mercury
www.mercurypay.com
Top 2 Categories: (1) Service & Support, (2) Product Reliability
PayPros
www.paypros.com
Top 2 Categories: (1) Service & Support, (2) Channel Friendly
Sterling Payment Technologies
www.sterlingpayment.com
Top 2 Categories:  (1) Service & Support, (2) Product Innovation

BACKUP & DISASTER RECOVERY

Business continuity (BC) and disaster recovery (DR) planning continue to be hot topics among our VAR and MSP readers. Events such as Hurricane Sandy, which left millions without power for an extended period in Q4 of 2012, created a spike in BC and DR opportunities. This year we welcome one new BDR (backup and DR) vendor to the winner's circle. Not only did this new addition score high in "Product Features," a category shared with several of our other winners, it also earned high marks in "Product Innovation."

In the VoIP (Voice over Internet Protocol) category, you'll notice the same three winners that made our list last year. What you might not realize is that the categories that put this year's winners back in the top spot are different. Last year it was all about "Product Reliability." This year "Service & Support" and "Channel Friendly" were more important.

 

Asigra
www.asigra.com
Top 2 Categories: (1) Channel Friendly, (2) Product Reliability
Axcient
www.axcient.com
Top 2 Categories: (1) Channel Friendly, (2) Product Features
CharTec
www.chartec.net
Top 2 Categories: (1) Channel Friendly, (2) Product Reliability
Datto
www.dattobackup.com
Top 2 Categories: (1) Product Features, (2) Adequate Margins
Unitrends
www.unitrends.com
Top 2 Categories: (1) Product Features, (2) Product Innovation

VoIP
ADTRAN
www.adtran.com
Top 2 Categories: (1) Service & Support, (2) Channel Friendly
Allworx
www.allworx.com
Top 2 Categories: (1) Service & Support, (2) Channel Friendly
ShoreTel
www.shortel.com
Top 2 Categories: (1) Product Features, (2) Product Innovation

Newsletter Signup
Newsletter Signup
Get the latest channel trends, news, and insights
By clicking Sign Me Up, you agree to our Terms and that you have read our Privacy Policy.