Magazine Issue | November 13, 2015

Business Solutions Executive Insight 2015

Flat Cover Exec Insight 2016
Mike Monocello No Crystal Ball Needed For Success In 2016

By Mike Monocello, editor in chief, Business Solutions Magazine

2016 is just a few holiday parties away and will be here before we know it. This month prior is a good opportunity to take a step back and reflect on the past year. What has your company done well? Are there wins you should be celebrating? What will your company look like in the years to come? What have you struggled with? Are you taking steps to ensure that those same struggles don’t occur in 2016?

Alex Rogers, CEO, CharTec Mistakes To Avoid When Building Your Sales Team

By Alex Rogers, CEO, CharTec

How long have you kept your salesperson without closing any deals? 6 months? 9 months? A year?

John Badovinac, Head Of Integrated Payments, Discover Financial Services Discover® Is Partnering With The POS Channel To Accelerate EMV Deployment

By John Badovinac, Head Of Integrated Payments, Discover Financial Services

For the past several years Discover has been in discussions with key participants in the integrated Payments Channel in order to help plan for and accelerate EMV deployment. Discover has conducted EMV engagement discussions with the top ISVs in the channel in order to share information and validate EMV enablement plans.

Luis Artiz, Group Product Manager, System Devices Group, Epson America, Inc. Embracing The Growth Trend

By Luis Artiz, Group Product Manager, System Devices Group, Epson America, Inc.

Over the next five years, the point of sale system install base in North America is poised to grow at a rate of about 9% annually. Driving that growth will be mobile POS implementation at tier 3 and 4 retailers and within all hospitality segments which, when looked at as one group, is expected to grow about 15% annually. This is not surprising when you realize that in aggregate, this combined group has twice the amount of cash points as tier 1 and 2 competitors.

Suzanne Davis, Director, Reseller Channel, Harbortouch Taking A "Partner-Centric" Approach

By Suzanne Davis, Director, Reseller Channel, Harbortouch

Having been recruited out of the restaurant industry over 15 years ago, I understand the importance of an exceptional customer experience. No matter how good the food is, customers won’t keep coming back if the staff and the service fall short. The same goes for our industry, and service is critical when partnering with a credit card processing or merchant services company. You want to work with a partner who has the right people and infrastructure to support your business.

Jeff Yelton, Executive Director & GM, Advanced Solutions, Ingram Micro EMV: Every Customer Needs Your Help

By Jeff Yelton, Executive Director & GM, Advanced Solutions, Ingram Micro

A change occurred earlier this year affecting every business that processes payment card transactions. But as often happens with major changes, a lot of your customers won’t know how to adjust to this change unless you help them.

Pat Woods, Vice President, Strategic Partner SalesNorth America, Moneris Don't Make EMV Harder Than It Has To Be

By Pat Woods, Vice President, Strategic Partner SalesNorth America, Moneris

Following a few time-tested best practices and partnering wisely can go a long way in shortening your EMV learning curve — and the stress that goes along with it.

Sean Chung, Director, Relationship Management and Marketing, UP Solution It Really Is All About Who You Know…

By Sean Chung, Director, Relationship Management and Marketing, UP Solution

The payments and POS industries have been hit hard by rapidly changing technological advances. The previous wave of technology that forged through our industry focused on automation … answering the call of merchants who were faced with a down economy and forced to look for ways to do more with less in order to remain profitable. This created a demand for automated solutions to help streamline operations, reduce costs, and increase profitability.