Case Study | August 6, 2013

CDS Office Technologies Goes For Managed Services Growth With RMM Automation

Source: N-able Technologies Inc.

In business for more than 40 years, CDS Office Technologies got its start in the copier business and has stayed strong through the years by adapting quickly to the changing high-tech landscape. It made its mark as an early leader in personal computing in the 1980s, becoming one of the largest U.S. resellers for Panasonic word processor technology at that time. Next, it rode the wave of Novell local area networks, forging new ground in business computing.

Today, CDS specializes in the latest networking, communications, video surveillance and printer/copier technologies – keeping a keen eye on what its customers need and how to serve them best.

“Nobody controls the marketplace: we just participate,” says Mark Watson, president of CDS, which operates seven locations and employs a staff of 130, making it the largest IT services provider in central Illinois.

With new approaches to IT service delivery now taking hold, Watson, whose father Jay Watson, founded CDS, has set his sights on growing the managed service provider (MSP) side of his business by aligning with innovators such as N-able by SolarWinds®, the global leader in remote monitoring and management (RMM) automation technology.

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