Case Study | August 6, 2013

CIT Builds A Strong Managed Services Foundation With Automation Platform

Source: N-able Technologies Inc.

Computer Integration Technologies (CIT) is a comprehensive IT services firm with an impressive portfolio of offerings – from application training, to hardware products and services, to software development and more. Nearly 10 years ago, it added managed services into the mix, recognizing the growing market opportunity for supporting its SMB (small to midsize business) customers around the clock under a monthly fee arrangement.

“Customers like knowing that someone’s got their back and understands what’s important to their business,” says Rob Cramer, technical operations supervisor, who has headed up managed services for CIT for the past six years.

And while Cramer admits that staying on top of customer IT environ- ments is a 24/7 job for his team of seven, CIT has put the right tools in place to make it a successful, more simplified and profitable venture. In 2003, the company teamed up with N-able by SolarWinds®, the world’s leading remote monitoring and management (RMM) provider, to gain a strong foundation in managed services just as it was entering the market. Kyle Etter, CIT’s vice president and chief technical officer, made the decision to choose N-able and its flagship offering N-central®, the IT channel’s #1 RMM and MSP service automation platform.

“We’ve seen a lot of advancements come out of N-able through the years,” Cramer says. “They’re outstanding to do business with and we’ve always liked the direction they’ve taken.”

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