Credential identifies firms that commit to industry code of conduct, best practices and high level of customer service
Downers Grove, Ill. – CompTIA, the non-profit association for the information technology (IT) industry, today introduced a new business-level credential for providers of managed print services solutions who commit to a code of conduct, industry-accepted best practices and high levels of customer service and support.
The CompTIA Managed Print Trustmark is designed to qualify and differentiate organizations providing on-premise print services via a managed services business model.
“Market adoption of managed print services continues to grow, with organizations attracted to the option by the promise of lower costs and higher efficiencies,” said Greg VanDeWalker, senior vice president, strategic relationships, GreatAmerica Leasing Corp., and chair of the CompTIA Managed Print Services Community, which led development of the new trustmark.
“But confusion and uncertainty about managed print is still present with many potential customers,” he added. “We’ve developed the trustmark to serve as both a best practices credential for service providers and an industry benchmark of competency, trust and value for customers to rely on.”
Companies seeking the CompTIA Managed Print Trustmark are evaluated in several areas including the internal practices and procedures they use to run their business and the external activities and operations they engage in with customers and prospects.
“For some managed print providers this exercise will validate that they are running their business in a manner that aligns with best industry practices,” said Nancy Hammervik, senior vice president, industry relations, CompTIA. “For others, this will be an eye-opener and will provide them with clear direction on what they need to do better. The outcome we’re seeking is to create higher service levels and lower costs for customers; and improved efficiency and profitability for providers.”
Additional resources are available to the managed print industry through the CompTIA Managed Print Services Community. This group of leading companies and subject matter experts focuses on the creation of standards and initiatives specific to the managed print services industry.
CompTIA also offers several other vendor-neutral credentials that enable IT businesses of all sizes to prove and showcase their capabilities. These credentials include:
Visit CompTIA Business Credentials to learn more.
CompTIA is the voice of the world’s information technology (IT) industry. Its members are the companies at the forefront of innovation; and the professionals responsible for maximizing the benefits organizations receive from their investments in technology. CompTIA is dedicated to advancing industry growth through its educational programs, market research, networking events, professional certifications, and public policy advocacy. For more information, visit www.comptia.org or follow CompTIA at www.facebook.com/CompTIA and twitter.com/comptia.