News | April 8, 2013

ConnectWise, LabTech And Quosal Power New ModernOffice Suite

Increased efficiency and profitability enabled by convergence and integration

ConnectWise, developer of the leading service management software designed exclusively for IT solution providers, VARS, ISVs and MSPs, recently announced the introduction of the ModernOffice Suite. This powerful suite sets the stage for unparalleled industry-changing innovations enabled by the convergence and integration of the ConnectWise platform with sister companies, LabTech Software (Remote Monitoring & Management) and Quosal (Quote & Proposal Automation). The ModernOffice Suite will leverage a shared roadmap of three best-in-class platforms to deliver an end-to-end IT lifecycle management solution. 

“We believe a converged suite is the future of the channel, enabling our partners to thrive as we enter this exciting software renaissance,” said Arnie Bellini, ConnectWise CEO. “With the ModernOffice Suite, we’re proving that the sum can indeed be greater than its parts, giving partners what they’ve been asking for: a single platform that leverages automation and integration to maximize the lifetime value of each customer.”

The ModernOffice Suite offers solution providers a tightly integrated solution that features the best that ConnectWise, LabTech and Quosal offer.  Development collaboration plans will focus on bringing partners better visibility into their clients’ environments while streamlining lifecycle management. The vision is to address the entire lifecycle, from automated discovery, to the development of sales proposals, to complete upgrades or build-outs and, ultimately, the management, invoicing and staffing of all necessary work. 

Phase one of the ModernOffice Suite integration points enables IT solution providers to rapidly, efficiently and proactively capitalize on new revenue opportunities across their customer bases and includes:

• System Audit:  Identify system level replacement possibilities such as memory, warranty, etc.

• Configuration Catalog:  Centralized configuration management repository

• Opportunity Sync:  Opportunities, statuses, notes, etc.

• Quote Demand:  Opportunity options and pricing

• Opportunity Workflow:  Quote and proposal acceptance and call backs

Future phases of convergence will include additional integration intersections such as network audit and health check capabilities, project sync and cloud services. 

“The ModernOffice Suite is designed to grow with our partners, bringing new innovation whether it comes from ConnectWise, LabTech or Quosal, or from across our partner ecosystem,” added Matt Nachtrab, CEO, LabTech Software. “That is why we continue to support open APIs and encourage any innovation that drives the IT services industry forward as a whole.”

“Having a single solution completely changes the way we sell to, service and manage our customers,” said Leo Reap, Senior Partner of IT Resource, Inc. “Not only are we able to recognize a new opportunity, where before it flew below our radar, we’re able to provide more value to our customers by proactively ensuring that they are always operating at peak performance.”

To learn more about the ModernOffice Suite, please visit http://www.ModernOfficeSuite.com. 

About ConnectWise
Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 70,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 29 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation. For more information, visit www.ConnectWise.com.

About LabTech Software
LabTech Software is the developer of the only remote monitoring and management (RMM) platform developed for managed service providers (MSP) by MSPs. Designed and developed by system administrators with years of experience in the IT services industry, LabTech’s focus is to drive the power of IT automation. This affordable agent-based platform closely emulates what technicians do in the field by performing IT support and management tasks and processes remotely, efficiently and non-intrusively.  LabTech is the most powerful, feature-rich and widely-sought RMM platform in the IT service provider space today. For more information, visit www.LabTechSoftware.com.

About Quosal LLC
Quosal LLC is the developer of the all-in-one sales quote and proposal preparation, delivery and management platform with market-leading features and technology. Quosal allows sales professionals to create timely, accurate and attractive quotes and proposals, with up-to-the-minute pricing, product specifications, product media and more. With Quosal Order Porter, quotes and proposals are delivered as personalized Web pages, allowing customers to select from a range of product options; modify quotes in real time; and even digitally sign contracts. Quosal provides sales managers with full, transparent visibility into the entire quoting process, eliminating backlog and reducing the time of the sales cycle. Quosal is based in Bothell, WA. For more information, visit www.quosal.com. 

SOURCE: ConnectWise

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