ConnectWise PSASource: ConnectWise
ConnectWise Professional Services Automation (PSA) is the leading business management solution for technology service providers. ConnectWise integrates and automates all the critical business functions of a service provider to help you earn greater accountability, operational efficiency, and profitability in your business.
Manage your entire business from one central location
How can you run your business efficiently when your information is stored in 5-10 different places? With ConnectWise, you can replace your spreadsheets, whiteboards, and stand-alone software applications with one complete end-to-end solution. With all your business information in one system, you are able to:
- Reduce double-entry
- Prevent issues from falling through the cracks
- Measure results through consolidated reporting
- Gain visibility you need to make smarter decisions
- Create scalable processes to grow your business
Capture & invoice all billable time
ConnectWise tightens the tracking of billable hours and your invoicing process. Bill your client according to existing individual agreements or by industry standard rates. Manage employee work and resources wisely. Instead of a grueling billing process, streamline that process and invoice clients the same day the work gets done.
Create processes for exceptional service delivery
How your company performs in this service delivery strikes at the very heart of everything you do. From Help Desk to Dispatch to Invoicing, ConnectWise streamlines your service delivery by encouraging service management best practices. The expert system gives you the ability to:
- Track all client issues in one location
- Dispatch issues for quicker resolution
- Create workflow rules to manage SLAs
- Manage resources to maximize utilization
- Provide customers detailed reports of services provided
Keep projects on time & under budget
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth running project from beginning to end. Familiar to-dos include:
- Assigning action items
- Tracking progress toward due dates
- Reporting right down to each individual task
- Notifying clients of status updates
ConnectWise is more than just a software application. It’s your lifeline, your partner, and the key to securing your future. ConnectWise gives you the confidence to service your clients’ ever-changing needs with ease.
See what ConnectWise can do for you. Request a demo today!