Continuum Enables Mobile RMM Control For Managed Services Providers
Apple iOS App with LogMeIn Remote Access and SMS escalation alerts delivers comprehensive remote control for MSPs on the go
BOSTON – Continuum, a leading provider of remote monitoring and management (RMM) and business continuity solutions, today announced the release of a new Apple iOS app developed in cooperation with LogMeIn, called ITS247, that allows Continuum partners to access RMM functions and manage their customers’ sites while on the go. In addition, a new SMS alert escalation option released today offers partners the added convenience of receiving alert notifications via text instead of a phone call. This release delivers a new level of mobile RMM control and enables partners to provide more responsive service while maximizing their productivity outside the office. In Q1 2012, Continuum and LogMeIn entered into a channel agreement to bring an exclusive combination of LogMeIn’s remote access capabilities and Continuum’s RMM features to managed services providers (MSPs).
ITS247 is available to Continuum partners at no charge and allows partners to remote into any device that has Continuum agents and control key functions related to managing their customers’ sites, including access to tickets, alerts, machines, scripts and reports for each customer.
"The iOS app makes my life easier and lets me respond faster and deliver better service to my customers," said Bernard Davis, principal, Xceed Networks, LLC. "It’s an amazing time saver and productivity tool."
“To enable the highest level of productivity in today’s workforce, we need to enable IT professionals to work from anywhere, anytime,” said Dee Zepf, vice president of product management and technical services at Continuum. “Our iOS mobile app is unparalleled in the industry in providing comprehensive remote access to the same robust RMM features available from our web-based portal, as well as the ability to remotely support customer devices.”
Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small and medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution, comprehensive 24 x 7 Service Desk and an advanced backup and disaster recovery (BDR) offering branded Continuum Vault – all integrated with an industry-leading network operations center (NOC), delivering a single, unified managed services experience. The company currently employs more than 650 professionals worldwide, supports over 3,300 MSPs, and monitors nearly 500,000 endpoints. The principal owner of Continuum is Summit Partners (www.summitpartners.com), a Boston based growth equity firm that has raised more than $15 billion in assets. For more information, please visit www.continuum.net.
SOURCE: Continuum Managed Services, LLC