Expanded offering from Continuum will leverage LogMeIn Rescue for remote support of both desktop and mobile devices
BOSTON – Continuum, a leading provider of remote monitoring and management (RMM) and business continuity solutions, and LogMeIn, Inc. (NASDAQ: LOGM), a provider of essential cloud services, today announced a deal that will bring on-demand remote support for smartphones, tablets, PCs and Macs to Continuum’s RMM platform. Building on the companies’ channel partnership for remote access and RMM solutions, Continuum will offer LogMeIn Rescue, LogMeIn’s flagship remote support offering, to Continuum partners, starting in November 2012.
Used by help desk professionals, service providers and mobile operators worldwide, LogMeIn Rescue is a secure, web-based remote support tool that combines remote control, chat, diagnostic, and device configuration capabilities, enabling a support technician to investigate and fix common device issues anywhere with a web or mobile connection, as if the device were in their hands. Rescue provides agentless, on-demand support for smartphones (Android, iPhone, Blackberry, Symbian, Windows Mobile), tablets (Android, iPad), as well as Windows PCs and Macs through a single tool.
“LogMeIn is the preferred choice for remote support technology among our partners, and we are excited to offer this proven solution, which rounds out our remote access capabilities,” said Dee Zepf, vice president of product management and technical services at Continuum. “Given the expanding needs of today’s mobile workforce, we are especially pleased to offer Rescue support for both desktop and mobile devices to our partners.
“Continuum’s RMM offering and LogMeIn’s remote access and remote support products continue to provide a winning combination for MSPs seeking the power of a robust managed services platform and the flexibility of accessing, supporting and managing a variety of devices,” said Seth Shaw, SVP Sales for LogMeIn.
About LogMeIn, Inc.
LogMeIn (NASDAQ: LOGM) provides essential cloud services to individuals, businesses, and IT organizations for remote access, collaboration, customer care, and remote IT management. These services are used by millions of people to quickly, simply and securely connect over 150 million internet-enabled devices across the globe — computers, smartphones, iPad™ and Android™ tablets, and digital displays. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, India, Japan, the Netherlands, and the UK.
Continuum provides a leading SaaS-based managed services platform that managed services providers (MSPs) use to efficiently backup, monitor, troubleshoot, and maintain desktops, servers and other endpoints for small and medium-sized businesses. The comprehensive platform provides an intelligent remote monitoring and management (RMM) solution, comprehensive 24 x 7 Service Desk and an advanced backup and disaster recovery (BDR) offering branded Continuum Vault – all integrated with an industry-leading network operations center (NOC), delivering a single, unified managed services experience. The company currently employs more than 650 professionals worldwide, supports over 3,300 MSPs, and monitors nearly 500,000 endpoints. The principal owner of Continuum is Summit Partners (www.summitpartners.com), a Boston based growth equity firm that has raised more than $15 billion in assets. For more information, please visit www.continuum.net.