Richland County, South Carolina, is a 756 square-mile area located in the central part of the state. Columbia, the state capital and largest city in Carolina, is in the county seat of Richland County, although a portion of the city extends into neighboring lexington County. Richland County government offices serve a population of about 348,000 people (according to estimates by the U.S. Census Bureau in 2006).
To better serve constituents, Richland County's information technology department had developed its own departmental software solutions for document capture and imaging. Each solution took approximately four to six months to create and deploy, as each department had its own unique needs and requirements.