Customer Invoicing 101

Building better invoices to create a stronger customer experience

Why Your Invoices Matter

What do your invoices have in common with your website, your helpdesk and your technicians? They all serve as touchpoints with your customers — among the few recur- ring ones you have if you’re a small or medium-sized MSP — and when they’re done right, they’re a great opportunity to reinforce the value you deliver and strengthen the customer experience.

Consider these four best practices for creating profes- sional invoices that show existing and potential customers alike that you’re the right MSP for their business:

1. Accuracy
2. Professionalism
3. Timeliness
4. Service