Case Study | August 6, 2013

CyanIT Sees Managed Services Success With Help From Automation Platform

Source: N-able Technologies Inc.

Established more than 15 years ago as an IT services company, CyanIT transformed its business to become a managed services provider (MSP) in 2012. The decision to leave the break-fix world behind was significant, but its relationship with N-able by SolarWinds®, a global leader in remote monitoring and management (RMM) and service automation software, has proven to be game-changing for CyanIT.

Within a year, CyanIT has deployed more than 2,000 Essentials licenses across its customer base through use of N-central®, the #1 RMM and MSP service automation platform from N-able.

“Business is better now that we have N-central,” says CEO and CTO Jakob Arndt. “It’s much more fluid. We’re now working smarter, not harder.”

With a focus on the small-to-midsize business (SMB) market and customers throughout Denmark, CyanIT performs up to 90 per cent of its work remotely using N-able’s Remote Control Manager toolset. The MSP has immersed itself in today’s most up-and-coming IT trends including mobile and cloud -- with Office 365 and mobile device management (MDM) looming large in its future.

Office 365 is experiencing enormous growth across the SMB market, in particular, Arndt says and he sees it as an important part of CyanIT’s business moving forward.

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