News | January 20, 2014

D&H Ranks As Top Distributor In The 2013 ASCII Distribution Survey Five Years Running

D&H Wins/Ties More Categories Than Any Other Broadline Distributor in the Survey, Increasing its Number of Category Wins by One Over Last Year

D&H Distributing, the major North American computer products and consumer electronics distributor, is proud to announce it has once again been ranked as the top distributor in The ASCII Group’s annual Distribution Survey for 2013, winning more categories than any other broadline (full line) distribution partner in the survey. D&H has achieved this distinction five years in a row, every year since the survey has been established. 

The distributor won 8 categories and tied one more out of 14 total categories.  This represents an increase in the number of categories D&H won this year compared to previous years, which evidences a growing satisfaction with D&H’s services among ASCII members.  The company received top marks in every category involving customer service. 

D&H won or tied in the following areas:

  • Accurate shipping                                            Ease of doing business
  • Knowledgeable and helpful sales reps                Post-sales support
  • Pre-sales support                                            Quick issue resolution
  • Shipping and handling charges (tied)                 Timely shipment
  • Website ease of use

ASCII’s survey is based on a poll of 100 of this community’s resellers, requesting information on their purchasing preferences.  D&H scored above the average in 10 of 14 categories compared to the other broadline distributors.  The survey also revealed other VAR preferences, e.g., the majority of respondents deemed that price is not a top consideration when selecting a distributor.  As in previous survey years, respondents rated product availability, accurate shipping, and timely shipment as more important than price.  Distribution is consistently named a favored sourcing method of ASCII members.  The surveyed VARs claimed that close to 70% of their overall product purchases are made through distribution, as opposed to other methods.

“We are thrilled that ASCII’s members have once again expressed satisfaction with the service and partnership that D&H delivers,” said Jeff Davis, senior vice president of sales at D&H Distributing.  “The fact that we have improved our standings this year validates our long-term commitment to ASCII members and the SMB sector. We will always pursue new ways to support our customers and assist in their growth and success.”

“We’re elated, but not surprised, to see that D&H has once again excelled in our survey.  The results parallel feedback we hear from our members year-round,” said Doug Young, senior vice president and COO at ASCII.  “D&H’s ongoing dedication and customer-focused value proposition is not overlooked by our VARs.  Partners like D&H contribute greatly to the membership’s persistent allegiance to the distribution model.”

Founded in 1984, ASCII is the oldest and largest group of independent information technology solution providers, integrators and value-added resellers in the world.

About D&H Distributing
As the nation’s leading technology distributor, D&H provides a wealth of resources to empower solution providers and consultants, delivering a broad selection of SMB categories, products and applications.  The company’s offerings span server and infrastructure, SOHO and mobile applications, consumer electronics and gaming.  D&H’s multi-market expertise, account-dedicated sales teams, sterling service and flexible financing options are unmatched in the industry.

With an impressive 96-year history serving as a trusted advisor to the reseller channel, D&H has been able to consistently reinvent itself based upon changing market conditions. The company prides itself on creating business partnerships with an astute focus on ease-of-doing-business, relationships, value, performance and service.

D&H ships out of five separate locations in North America, including its US headquarters in Harrisburg and its Canadian headquarters in Mississauga, Ontario.  For more information, visit www.dandh.com.

About The ASCII Group, Inc.
The ASCII Group is a vibrant reseller community of independent MSPs, VARs, and other solution providers.  Formed in 1984, ASCII has more than 70 programs that provide turnkey cost-cutting strategies, innovative business building programs, and extensive peer interaction.  ASCII members enjoy benefits such as marketing support; educational information; group purchasing power; increased leverage in the marketplace; and multiple networking opportunities. These programs enable ASCII members to increase revenue, lower operating costs, and grow service opportunities. For more information, visit www.ascii.com.

SOURCE: D&H Distributing

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