Case Study | October 3, 2011

Did Karns Improve Customer Service And Efficiencies At Its Food Stores?

Source: ScanSource, Inc.

Karns set out to tackle several challenges when considering a comprehensive technology update for its stores. Its point of sale (POS) terminals and software were aging, and needed an update as hardware failures began to take their toll on store operations. Karns also needed to address new standards set for Payment Card Industry (PCI) Compliance. And, with the GS1 DataBar™ sunrise looming, the grocer needed to update its scanners to handle the new bar codes.

Knowing a complete update of its POS solutions wouldn't be a simple task, Karns turned to a partner with a history of service and trust – Penn Center Systems (PCS). PCS, an NCR partner, has served Central Pennsylvania's independent grocers, restaurants and retail businesses since it was founded by David Crossley in 1979.

Because Karns has relied on NCR products for the past 12 years, the owners felt NCR technology provided by PCS would be the ideal choice for their stores. NCR's stance as a leading provider in POS solutions for independent grocers, as well as the worldwide market leader in self-checkout, gave Karns assurance that it would have a best-in-class POS system powering its stores for years to come.

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