Article | December 16, 2013

Dinerware POS, Online Ordering, Home Office - Tablet POS Overview

Seattle-based Dinerware provides restaurant point of sale software solutions to the hospitality industry. Dinerware can be found in upscale restaurants, cafes, nightclubs, bar and grills, fast casual restaurants, counter service establishments, quick serve restaurants, hotels, casinos, cafeterias, golf courses, and wineries. Thousands of restaurants have selected Dinerware software based on word of mouth recommendations from our existing customers based on its ease of use, reliability, and flexibility. Dinerware is an RSPA-certified vendor, and is sold and supported through an authorized dealer network across North America, the United Kingdom, and other countries around the world served by our partners in the Middle East and Southeast Asia. Dinerware achieved a place on the Inc 5000 list of the nation's fastest-growing private companies in 2011, 2012, and 2013.

Dinerware Logo

Category/Feature Response
Company name Dinerware
Product name Dinerware POS, Online Ordering, Home Office
Target customer/industry (who is your software made for?) Restaurants
Supported OS Platform(s) and version(s)? Windows Embedded POSReady 7, Windows 8 for tablet devices
Cloud-based? Installed? App? POS: Installed
OLO/Home Office: Cloud
Many 3rd party apps
Does data flow through an intermediate server at the store, or is it straight to cloud? Server and cloud
When the data gets to the cloud, is it in a SQL database, or is it stored in a database intended for a mobile platform? SQL database
How long can each unit run with no internet/LAN? Indefinitely
The year your company was founded 2000
Company website
Contact information for partner program inquiries Rob Freytag |


General Features  
Can you print a graphical logo at the top of the receipt?
Audit controls (by employee, by job role, both, none)
Integrated time clock?
Interface to third-party payroll?
Ability to track cashier shifts with drawer counts?
Interface to Quickbooks accounting software?   Through 3rd party interface (InControl)
Ability to split tender?
Do you support more than one tax rate?
Do you support flat taxes?


Restaurant-Specific Features  
Are modifiers Supported?
Ability to pay at table?   Several devices supported
Ingredient & Recipe Tracking?
Happy hour pricing?
Split checks (guest, number of ways, both, none) Both
Can you split a bottle of wine between two guests?
Can you do bar tabs?
Ring up combo meals? Limited, Full auto combo recognition coming in 2014
Support for online ordering of food on restaurant web site?   Dinerware Online Ordering
Allow multiple/different menus?
Ability to pre-authorize a credit card when a customer starts a tab to verify the card is good?
Kitchen printer Support?
Multiple kitchen printer support?
Kitchen video system support?   Through 3rd party interface (Select Electronics)
Can you send an order to the kitchen by course, instead of as it was rung?
Caller ID Integration?   Through 3rd party interface (


Payment Processing  
Integrated processors/gateways (forced to use any? Direct integrations or via gateways?)   Direct Payment interfaces:
-          First Data
-          TSYS
-          Chase Paymentech
-          Heartland
-          Mercury
-          WorldPay
-          Harbortouch
Is your product PCI compliant (secure integrated payments)?   PA-DSS 2.0 approved
Support for mobile wallet? Mobile payments - Supported through 3rd party apps
PIN/Debit Support?   For some platforms
Support for customer loyalty programs?   Built-in and 3rd party (several)
EBT & Food Stamp Support?


Brands/models of receipt printers supported:  Epson, Star, Bixolon
Support for hard-wired receipt printers (USB/Parallel/Serial)?   Serial
Support for hard-wired Ethernet receipt printers?
Support for wireless receipt printers? Wifi and Bluetooth
Do you support non-IP/networked printers?
Support for pole display integration ✔  Standard 2 line and through customer facing display API
Integration w/ DVR/Surveillance System   Envysion, Talon
Dual cash drawer support
Brands/models of bar code scanners supports: Numerous 2d barcode scanner manaufacturers supported
Support for integrated scales? 


Financials, Terms, Conditions  
Support (terms and costs) Free support for authorized dealers
Customer Pricing Perpetual and monthly pricing available
Dealer margin 35-40% for most products
Can resellers earn monthly recurring revenue from sales of your software?
Number of licenses sold or active customers (excluding demos, trials) ~30,000 licenses sold
Percent of current business that is direct (sold by you, not a reseller) ~5%


Related Information  
Video Dinerware Home Office

Dinerware Video
Video Ethan Stowell On Why He Uses Dinerware POS

Dinerware video 2

Return to the Restaurant / Hospitality Tablet POS Comparison.