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Sponsor
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N-able's newest white paper, The 7 Keys to MSP Success, from N-able Technologies, reveals how the world's most successful and profitable MSPs deliver consistent, repeatable, scalable services with optimal efficiency — and dominate their market. N-able works with over 2,500 MSPs around the world. Over the past 12 years their top-performing partners consistently grow profitable, scalable businesses with recurring revenues and improved business valuations. In this paper, the experts at N-able boiled down their observations, and 10+ years of experience working with top MSPs, to seven key success factors.
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Why Service-Level Management Is Mission Critical For All IT Service Providers
By Len DiCostanzo, senior VP, dean of Autotask Academy, Autotask Corporation
At the heart of almost every business relationship are expectations, expectations that have to be set, managed, and met, or exceeded. When it comes to IT services, your clients' expectations are going to revolve around the specific services you are delivering and the promises or claims that you make related to them.
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Business Continuity Selling And Planning Essentials For MSPs
By Continuum Managed Services, LLC
Market research has shown time and time again that every company needs a business continuity strategy, especially given the significant financial and business repercussions a disaster can have. According to research from the Gartner Group, the average cost of a single incident of data loss can exceed $10,000.
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Megatrend Two: SaaS And Cloud Computing Change The Game
By Peter Sandiford, CEO, Level Platforms
Software as a Service (SaaS) and cloud computing are key elements of an unstoppable trend toward the delivery of IT applications using technology located outside the customer-owned local infrastructure.
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Do You Recognize The Difference Between BDR And Business Continuity?
By Matt Reilly, marketing coordinator, Datto
Understanding RTO (recovery time objective) is a key to knowing the difference between BDR and true business continuity.
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Where Are They Now? IT Authorities
By Jay McCall, networking and managed services editor
When we last spoke with IT Authorities, which describes itself as a pure managed services provider, it had already grown by 377% during the previous three years. Like you, we’re always curious to find out how sustainable that kind of growth is, and what are some things the really successful solutions and services providers are doing that you may not be doing — but could be. I caught up with Jason Caras, co-CEO of IT Authorities, to get those answers.
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LabTech Releases Native Mac, Linux Agents
LabTech Software, a remote monitoring and management (RMM) platform developed by a managed service provider (MSP) for managed service providers, recently announced new native Mac and Linux agents for LabTech software, enabling a broader range of supported administration, configuration, and remote troubleshooting capabilities.
Read more...
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