Newsletter | October 17, 2013

10.17.13 -- Evaluating A New Vendor

Business Solutions Newsletter

In This Issue:

Secure The Campus While Providing Essential Services With Smart ID Cards
From universities to primary schools, a revolution in technology is taking shape. The days when mundane tasks such as registration, book purchases, and meal programs required an army of administrators to manage piles of paperwork is but a digital page in today’s history e-books. Twenty-first-century innovation is bringing automation — and a chance to improve security — to the campus.
Learn more...


Scaling Managed Services With A Third-Party NOC Partnership

Scaling Managed Services With A Third-Party NOC Partnership

Third-party NOC services are the means by which managed services providers (MSPs) can deliver a foundation of services to their customers at fixed, known, and predictable costs; gain access to new technologies and support resources; and grow business without tremendous capital investment. Through third-party network operation center (NOC) partnerships, MSPs achieve an accelerated time to value, lower development costs, access to extensive research and operational experience, access to scalable infrastructure and expert resources, and faster returns on investment. Learn more.

How To Show Your IT Value ... And Become A Trusted Advisor
How top MSPs and IT service providers are using standardized reports to demonstrate breakthrough value, retain more customers, and become a trusted advisor to their SMB customers.
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Putting Dispatch In The Driver's Seat
Does your help desk feel like it’s stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they’re working on, and make sure all issues are handled in a timely manner. Learn the five simple rules of dispatching your help desk can’t afford to break.
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SYNNEX' Murai Explains IBM BPO Acquisition During Day 1 Of National Conference
By Mike Monocello, editor in chief
Today at the SYNNEX 2013 National Conference, Kevin Murai, president and CEO of SYNNEX, announced the details of his company’s pending acquisition of IBM’s worldwide customer relationship management (CRM), business process outsourcing (BPO) business.
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How Are Your Peers/Competitors Doing? SYNNEX Has Some Answers.
By Mike Monocello, editor in chief
During the morning session today at the SYNNEX 2013 National Conference, the 1600 attendees had the opportunity to take part in a survey on their businesses. During a panel discussion, the audience voted in real time, with the panel commenting on the results. Here are the results from the Greenville, SC, conference.
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White Paper

Evolving Your IT Services Offering In A Modern Mobile World

In this article, you’ll see how cutting-edge IT service providers are charting a course in the new world of mobility driven IT services to meet the mobile device management needs of their clients through service and solution-oriented best practices.
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Case Study

MSP Sees Steady Revenue Growth With Help From RMM Software

When Tim Martin established Neoscope Technology Solutions in February 2006, he had two customers and a desire to find the best remote monitoring and management (RMM) tool available. He demoed one customer with Continuum and the other on a different RMM. Before long, the winner was clear.
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From The Editor

Evaluating A New Vendor
By Mike Monocello and Hunter Allen

We’ve assembled a handy checklist of things to consider when doing your evaluations. As you run a vendor down this checklist, your overall goal is to determine what it takes to go from 0 to 60 and how the vendor will help you in the process.
Full article...


Jameson Publishing/Business Solutions Supports Epilepsy Awareness "Pay It Forward" Campaign

How Social Media Is Killing Your Sales

Channel Vendor/Partner Relationships: How Opposites Attract And Stay Together — Or Not, Part 1

Peer-to-Peer: Partnering Could Save Your Technicians' Time

Shows And Events

OKI Game Changer Tour 2013
October 22, 2013 | Houston, TX

IT Nation
November 13 to 15, 2013 | Orlando, FL

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