Field Service IT News For VARs — September 2, 2014
By Cheryl Knight, contributing writer
In this week’s news is the outlook on trucking trends and how security plays an important role in field productivity. Also, an article reports taking photos while in the field can build customer trust and loyalty, and article discusses how enhancements to the Android OS will benefit your field service IT clients.
Trucking Trends Outlook Is Optimistic
Despite changes to the way trucking does business — brought about by the reworking of the regulations governing hours-of-service (HOS) — trucking industry trends forecasts remain optimistic. According to a FleetOwner article, fracking continues to drive the economic recovery of the trucking industry.
Security Has An Impact On Field Productivity
BizTech looked at the affect of security on productivity in field service in this article, “Why Security is Critical for Field Productivity.” With 40 percent of cyber attacks in the U.S. targeting the energy sector, one of the areas that can help protect this vital area lies in virtual desktop infrastructure.
Mobile Pictures Can Build Customer Loyalty
One way to help your clients build customer trust and loyalty in a competitive market is through taking photos of repairs needed while in the field, according to a Business 2 Community article. Not only does field service mobile picture-taking save time, it also builds customer trust and confidence.
Android OS Enhancements That Will Benefit Your Clients
In the Business 2 Community article “2014 Android Advancements and What They Mean for Mobile Field Service,” some of the various advances in the Android OS are discussed. Among the plusses is the security patch for an OpenSSL vulnerability, making devices less susceptible to threats like Heartbleed.
Field Service IT Talking Points
Mondaq discusses the legal hurdles companies can expect to encounter when using GPS to monitor their employees.
MapmyIndia has announcement that its joining the Inc India 500 club in a The Financial Express article The company has taken steps to become a major player in India’s GPS market. One concern, though, is the effect of smartphone GPS technology on their market share.
In an effort to cut costs, many companies are switching to usage-based insurance programs fueled by telematics. In the article “Lowering Insurance Costs Through Telematics,” FleetOwner talks about the LexisNexis survey that brings this information to light.
For more news and insights, visit BSMinfo’s Field Service Tech Center.