Field Service IT News For VARs — December 10, 2014
By Cheryl Knight, contributing writer
In this week’s news, an article points out how technology provides lines of communication, a measure of safety, and data for adjusting to how the company reacts to weather events in the future. Also, advice for your field service IT clients on using social media to boost the value of their businesses could apply to you as well.
Technology For Dealing With Bad Weather
An article published by Intelligent Utility, Using Technology in the Field to Cope With Hazardous Weather,” details how technology is used in field service during inclement weather. In addition to providing a means of communication and a way to assign workers to emergency calls, technology can also provide data related to the event to help the organization make improvements to their response to weather emergencies in the future.
Improving Your Business’ Value Though Social Media
An article by FleetOwner, “Leverage Social Media to Increase Your Fleet’s Value,” documents how your customers can leverage social media to raise brand awareness, increase sales, enhance their reputation, and improve customer relationships. Take note: this advice can also be applied to your social media presence as an IT solutions provider.
Field Service IT Talking Points
In an effort to improve the efficiency of tractor trailer performance on the nation’s highways, Ryder has taken a leading role in the Trucking Efficiency Initiative. Visit this news release to learn how the company hopes to promote best practices through support for the initiative.
It seems the difficult-to-crack fleet management market in countries such as Brazil and Mexico might finally be broadening their focus from telematics and security, which has been an area of prime concern in the past. An ABI Research release reveals how market pressures and value-added services are driving companies in these countries to turn their focus to other areas to look for cost savings and improved return on investment.
For more news and insights, visit BSMinfo’s Field Service Tech Center.