8 Field Service Trends To Look Out For In 2016

By Joanna Rotter, content marketing specialist, MSI Data

In 2015, field service saw the expansion of the Internet of Things (IoT) and the boom of Big Data. The growth of new companies and technologies have made it easier for service businesses to offer customers strong service programs and deliver more uptime for equipment end users.

Now, looking forward to 2016, we’ll see a continuation of those trends as service businesses scramble to be early adopters of IoT and make sense of the recent influx of data. 

Here are the top trends we’ve identified as key areas your field service IT clients should be aware of going into 2016:

1. IoT/ Telematics Will Lead To End-User, Dealer, And Manufacturer Benefits. The IoT has been on service businesses’ radar for a while, so the trend isn’t exactly new heading into 2016, but as more businesses invest in connected technology, we’ll see it become an established industry best practice. The IoT, connected equipment, and access to in-depth equipment telematics data will provide a number of benefits for service businesses including...

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