Guest Column | March 21, 2014

5 Metrics Every IT Solutions Provider Should Track

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Metrics IT Providers Should Track

By Len DiCostanzo, senior VP of community and business development, Autotask

The ability to make fact-based decisions regarding the strength of your business is crucial to success. Knowing what information to base those decisions on is even more important.

Here are five metrics every IT solutions provider should track for their business:

  1. Billable employee utilization rate: The ability to track employees’ utilization rates against targets at any time not only gives instant insight into current performance versus projections, it can have an immediate impact on how you schedule resources going forward. You will want to meet or exceed your target utilization to ensure profitability.

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