Newsletter | January 6, 2014

01.06.14 -- Five Strategies For Becoming A Best In Class MSP

Business Solutions

In This Issue:

Key Performance Indicators To Live (Or Die) By
By David Wilkeson
In a managed services operation, profitability hinges on how effective and repeatable your processes are. The best way to know that your processes are working is to use well-designed key performance indicators (KPIs) to measure the outcomes of your processes. David Wilkeson of MSP Advisor lists some universal KPIs that every managed services operation should monitor closely.
Featured Articles
RMM Helps MSP Transition From Break/Fix To Managed Services
With AVG Managed Workplace, FPA Technology Services has transitioned from delivering break/fix IT services to managed services built on the foundation of service quality, visibility, and revenue predictability.
The Modern Retailer & You: Finding New Paths To Profit
Serving the needs of today’s modern retailers can’t be done with yesterday’s business model. In this RSPA webinar, ConnectWise Product Marketing Manager Mark Sokol, and retail solution provider Chris Rumpf of Rumpf Computer Services, discuss who the modern retailer is and new service offerings POS VARs should consider to earn recurring revenue by solving their needs.
2014: The Year Of The Cloud
By Ray Emirzian
According to, more and more companies are starting to weigh their options for cloud-based CRM systems. Cloud computing will account for 45 percent of all IT spending by 2016 in the form of cloud-related platforms and applications and nearly half of large enterprises will have cloud deployments by the end of 2017. Ray Emirzian of docStar tells why businesses should — and will — leverage cloud services.
Winning The Strategic Account Manager Talent War
By John DeSarbo
To succeed at the top of the account pyramid, solutions providers need account managers who develop deep, trusting relationships with senior IT and business decision makers. John DeSarbo of ZS Associates explains the importance of finding strategic account managers with the right skill sets and drives to succeed.
Channel Sales Vendor/Partner Relationships: Part 5
By Dede Haas
In this final part of the series, Dede Haas, channel sales strategies with DLH Services, shares responses to her earlier articles, including real stories and advice from the channel.
Navigating Channel Cross-Currents In 2014
By Gina Gallo
Name your vertical: The channel is more essential than ever. Customers continue to depend on dealers, VARs, and ISVs for the buying guidance, savvy integration, and responsive support that direct purchasing can’t provide. Gina Gallo of Stratix asks four questions that can help you compete more effectively in the new year.
Five Strategies For Becoming A Best-In-Class MSP
By Justin Crotty
In the business world, there are always those that are able to rise above the fray and differentiate themselves as best-in-class organizations. Justin Crotty of NetEnrich lists five strategies that channel members can leverage to become world-class organizations.
Use YouTube At Your Own Risk
By Clint Hofer
YouTube rivals Google as one of the most searched and visited sites on the Internet today. If you are banking on using YouTube in hopes of generating leads, be careful that all of your time and effort are not being wasted. Clint Hofer of Slingfly Media tells what to do — and not to do — to help use video to reach your goal of expanding your brand and creating leads.
Most Popular News
North American Financial Executives More Concerned About Fraud Yet Actual Fraud Higher Overseas
Saber-Toothed Computing Selects Sterling As Preferred Payment Processor
Seiko Instruments Qaliber Lite Model RP-D10 Printer Offers Smaller Footprint And Increased Flexibility At A Lower Price Point
Healthcare IT News For VARs
Education IT News For VARs
Industry Event
RSA® Conference 2014
February 24 to 28, 2014 | San Francisco, CA

RSA® Conference 2014: Share. Learn. Secure. Attend Feb. 24 to 28 in San Francisco and access two expos, and 300+ expert-led sessions spanning 21 technical tracks. Register by Jan. 24 and save $400.