In a managed services operation, profitability hinges on how effective and repeatable your processes are. The best way to know that your processes are working is to use well-designed key performance indicators (KPIs) to measure the outcomes of your processes. David Wilkeson of MSP Advisor lists some universal KPIs that every managed services operation should monitor closely.
With AVG Managed Workplace, FPA Technology Services has transitioned from delivering break/fix IT services to managed services built on the foundation of service quality, visibility, and revenue predictability.
Serving the needs of today’s modern retailers can’t be done with yesterday’s business model. In this RSPA webinar, ConnectWise Product Marketing Manager Mark Sokol, and retail solution provider Chris Rumpf of Rumpf Computer Services, discuss who the modern retailer is and new service offerings POS VARs should consider to earn recurring revenue by solving their needs.
By Ray Emirzian
According to Forbes.com, more and more companies are starting to weigh their options for cloud-based CRM systems. Cloud computing will account for 45 percent of all IT spending by 2016 in the form of cloud-related platforms and applications and nearly half of large enterprises will have cloud deployments by the end of 2017. Ray Emirzian of docStar tells why businesses should — and will — leverage cloud services.
By John DeSarbo
To succeed at the top of the account pyramid, solutions providers need account managers who develop deep, trusting relationships with senior IT and business decision makers. John DeSarbo of ZS Associates explains the importance of finding strategic account managers with the right skill sets and drives to succeed.
By Gina Gallo
Name your vertical: The channel is more essential than ever. Customers continue to depend on dealers, VARs, and ISVs for the buying guidance, savvy integration, and responsive support that direct purchasing can’t provide. Gina Gallo of Stratix asks four questions that can help you compete more effectively in the new year.
By Justin Crotty
In the business world, there are always those that are able to rise above the fray and differentiate themselves as best-in-class organizations. Justin Crotty of NetEnrich lists five strategies that channel members can leverage to become world-class organizations.
By Clint Hofer
YouTube rivals Google as one of the most searched and visited sites on the Internet today. If you are banking on using YouTube in hopes of generating leads, be careful that all of your time and effort are not being wasted. Clint Hofer of Slingfly Media tells what to do — and not to do — to help use video to reach your goal of expanding your brand and creating leads.