Case Study | August 11, 2011

FoodTronix/PathwayLINK Case Study

Source: TGate Payments

Profile
FoodTronix is a Dallas, Texas-based provider of "economical yet secure" POS solutions and a suite of technology products to restaurant market.

Business Challenge
Foodtronix had been using a well known gateway provider since it began in 2002, but chronic product and customer support issues had taken its toll on both the company and its customers. President CJ Winslow began looking for a more robust solution with a stronger support that would also address both security issues and the growing overhead of maintaining PCI compliant solutions.

Solution
"TGate's PathwayLINKSM platform is a SaaS solution that solved all of our problems and gave us several significant advantages. Beyond basic reliability and strong support, improving transaction security and PCI compliance were key issues for us. Since TGate's approach removes the credit card number from the merchant's location, cardholder data is never visible in case of a breach. This dramatically reduces the risk for us and our merchants and, by using a cloud-based service, costs are lowered because PCI-ompliance is built right into the solution."

Advantages
"TGate's PathwayLINKSM platform is a SaaS solution that solved all of our problems and gave us several significant advantages. Beyond basic reliability and strong support, improving transaction security and PCI compliance were key issues for us. Since TGate's approach removes the credit card number from the merchant's location, cardholder data is never visible in case of a breach. This dramatically reduces the risk for us and our merchants and, by using a cloud-based service, costs are lowered because PCI-compliance is built right into the solution."

ROI
"There are several ways in which TGate has improved our ROI. The first is labor savings and we began realizing that right at the point of integration because most of those efforts take days rather than minutes. Because support is so good, I have been able to improve service levels while downsizing ins staff. I estimate that we have saved a year of man-hours for a technician because of that alone." "PCI audit costs have dropped as well because we are not holding any cardholder information that can be breached. Since that is one of the key factors in estimating the scope of an audit, our estimates have dropped significantly." Finally, the processor-agnostic nature of TGate's approach has given us a new level of flexibility in terms of bringing on new business and retaining existing merchants. As a result, we are projecting a 25% increase in business this year."

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