Case Study | August 6, 2013

From MDM To Automation, MSP Charts Course For Managed Services Success

Source: Solarwinds N-able

CommPutercations, Inc. (CPI) has been managing IT services for customers in the D.C. metro area and beyond since 1986. Based in Frederick, Md., the managed services provider (MSP) is a family-run business that has built a reputation for excellence in the nationwide IT channel, earning recognition in 2011 and 2012 for its growth and success from both N-able by SolarWinds®, the world’s leading remote monitoring and management (RMM) provider, and Ingram Micro, Inc., the world’s largest technology distributor and N-able Alliance Partner.

From automobile dealerships to hospitality, healthcare and insurance, CPI focuses on the IT needs of small to midsize enterprises (SMEs). And while its business has always been strong, its management team saw market shifts start to take shape in 2006 and decided the time was right to transition from a break-fix model to managed services.

“We recognized the drawbacks to the traditional method of sales through product-based delivery and realized managed services offered us a better way to serve our clients,” says Devaughn Bittle, director of operations, who works side by side with his father, James Bittle, president of CPI.

The MSP surveyed the market for RMM providers, looking at N-able, Level Platforms, Silverback and other providers. CPI ultimately selected N-able not only for its technology, but also for its investment and eagerness to work with the MSP.

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