If you don't know, Microsoft's support for Windows XP ends on April 8. In the general IT space this is a big deal and significant opportunity to upgrade customers to the latest OS. In particular, XP's end of life (EOL) is a great opportunity for MSPs (managed services providers) to standardize customer's PCs to make support easier. Managing a hodge-podge of systems makes remote management and monitoring a little tricky and getting customers to standardize is often a hard sell. Well, XP EOL might be the catalyst of change you need. Don't miss it!
Improve customer service and empower end-customers with the new MSP-optimized version of SolarWinds Web Help Desk. Help Desk Manager is suitable for any department with ticketing and request management needs and is available at a price any department can afford. From small to large implementations, Help Desk Manager can scale to meet requirements as you grow.
By Alex Rogers
In most cases, any solution provider can break into managed services and set themselves up for a lifestyle of monthly recurring revenue. However, that revenue stream isn’t solely what will launch your business into the next stage.
By John Humphreys
By some estimates, there are 30,000 managed services providers (MSPs) worldwide. Many have built their businesses providing remote support for the computing infrastructure of small and medium enterprises (SMEs). Others do IT consulting and one-off IT projects.
By Larry Dawson
Retailers are increasingly searching for single-platform applications that incorporate their enterprise resource planning (ERP) and human capital management (HCM) requirements into a unified environment. Many retailers grapple with separate application suites that don’t talk to each other.
By John Collins
Despite their best efforts to achieve "five nines" availability, businesses remain vulnerable to a variety of threats, including issues with electrical power systems. Data centers rely on a continuous supply of clean electricity, and anything from a subtle power system design flaw to a failure in the electrical grid can bring down even the most modern and sophisticated data center.
By Bernadette Wilson, associate editor Business Solutions asked Anurag Lal, CEO at Infinite Convergence, about using mobile messaging for enterprise — and about solutions providers’ opportunities to add mobile messaging to their customers’ solutions.
By Chuck DeLouis
The inevitable fate of Windows’ legacy OS presents a serious potential industry violation threat to your customers operating in regulated industries — and the perfect opportunity for you to save the day.
Get the industry's leading education, network with the best and brightest, and have quality conversations on a just-right-sized expo floor at the Electronic Security Expo (June 23 to 26 in Nashville, TN). You're NOT just a badge scan. Experience the ESX community and get the information you need to grow and develop in the electronic security industry. www.esxweb.com
West | April 29th | Santa Ana, CA
East | July 22nd | Boston, MA
Midwest | Oct.7th | Chicago, IL
Channel Transitions, powered by Business Solutions Magazine, is a one-day education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the "as-a-Service" model. The event will feature real-world, nuts-and-bolts, headaches-and-heartaches discussions and success stories on the transition.