Founded in 2004 by Mike Bailey, Hermetic Networks has seen vast changes take place across its organization since aligning in mid- 2013 with N-able by SolarWinds®, a global leader in remote monitoring and management (RMM) and service automation software. Located in Richmond, Va., the managed service provider’s (MSP) business has kicked into high gear with the power of N-able’s N-central ® MSP service automation platform behind it.
Hermetic serves nearly every vertical market in the Richmond region, from medical and dental offices, to architectural firms and nonprofit organizations, such as World Pediatric Project. While the IT services firm offers today’s most advanced offerings, including mobile device management and cloud services, Hughes says these deliverables only represent a fraction of Hermetic’s overall revenue.
“The core of what we do is still focused on monitoring servers and workstations. That’s our bread and butter, and that’s what N-able is helping us do more effectively and proactively than ever,” he says.
Hermetic turned to N-able after only three months using LabTech’s remote monitoring and management (RMM) system. “We brought the LabTech software on board but could never successfully apply it to our business -- even after hours of consulting time with them. We quickly switched to N-able and had N-central up and running in an hour and were applying patches within a few days,” Hughes says.
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