How Effective Is Your Staff?Source: RSPA
By Jim Kahrs, founder president, Properity Plus
In my travels around the country I am often asked, “How can I get my employees to do what they’re supposed to do?” Many business owners and managers have felt the frustration of uncovering a problem in the organization that should have been handled by an employee in the normal course of business. I hear explanations like, “Well, that’s how things are today. People really don’t care” or “People are just lazy.” The problem with these explanations is that they don’t open the door to a handling of the problem. How do we correct people not caring or people being lazy? In reality, this is a very difficult thing to tackle as a generality pertaining to all people. We can, however, handle this problem on an employee by employee basis using
something as simple as a “hat.”
A major tool in the Hubbard® Management System is staff hats. As defined in the Hubbard® Management System a “hat” is “a term used to describe the write ups, checksheets and packs that outline the purposes, know-how and duties of a post.” It comes from the days of rail travel where each of the workers on a train could be identified by the hat they wore; the engineer, conductor, porter, etc. each wore a distinctly different hat. Though many POS resellers probably have and use job descriptions few of may be working with all of the components called for in a hat.