How IT Solutions Providers Can Maintain A Quality Standard

By Kumudhavalli Rajavelu, Senior Product Support Engineer, Vembu Technologies

An intern working on a research project was asked by his professor to submit a report within a week. The intern did as directed but the report came back quickly with a question, “Is this the best you can do?” Knowing he could have been done better, he worked on it some more before submitting again. The professor returned the report with the same question. The intern amped up his efforts, started from the beginning, and worked on it feverishly.

When his third submission was returned with the same question, he was absolutely confident that he had given it his everything. He walked up to the professor and said, “Sir, this is the best report I could have come up with.” The professor said, “Ok then, I’ll read and let you know the progress.” The intern realized then that the professor hadn’t read any of the previous reports because he was concerned about the certainty of the data. To deliver certainty, there has to be quality.

Quality is a key consideration in almost anything. It is the continuous and consistent process of nurturing lasting relationships by evaluating, anticipating, and meeting expressed and implied needs. This consists of actions that control the quality of output and determine whether it meets market needs, offers satisfaction, is good value for the money, and is reliable.

Aside from the liability factor, quality is also important for branding, name recognition, and staying competitive in the market. Here are a few ways quality control can be implemented within your organization.

Please log in or register below to read the full article.